Sales Administration Manager, USA & Canada at Oerlikon Balzers Coatings USA Inc. in Lake Orion, Michigan

Job Description:

Sales Administration Manager, USA & Canada

We are seeking a dynamic and results-driven Sales Administration Manager. The ideal candidate will lead the sales administration team, ensuring efficient management of order processing, new customer setup, quotations, pricing strategies, invoicing, and customer portal management. This role includes handling order and pricing issues, providing SAP and systems training, supporting digitalization efforts, and assisting with accounts receivable. The manager demonstrates strong leadership to deliver high-quality support and maintain smooth operations.

Your Responsibilities:

• Team Leadership and Management
  
  
  • Lead and manage the sales administration team to ensure high performance and professional development.
  • Foster a collaborative and supportive team environment.
• Order Processing and Management
  
  
  • Oversee the efficient processing of sales orders from receipt to delivery.
  • Ensure accuracy and timeliness in order entry and fulfillment.
• Customer Setup and Management
  
  
  • Manage the setup of new customer accounts, ensuring all necessary information is accurately recorded.
  • Maintain and update customer records in the system.
• Quotations and Pricing Strategies
  
  
  • Develop and manage pricing strategies to maximize profitability.
  • Prepare and review quotations for customers, ensuring competitive and accurate pricing.
• Invoicing and Accounts Receivable
  
  
  • Oversee the invoicing process to ensure timely and accurate billing.
  • Assist with accounts receivable management, including follow-up on outstanding payments.
• Issue Resolution
  
  
  • Handle and resolve order and pricing issues promptly and effectively.
  • Liaise with other departments to address and resolve customer concerns.
• SAP and Systems Training
  
  
  • Provide training and support to the team on SAP and other relevant systems.
  • Ensure the team is proficient in using these systems to perform their duties.
• Digitalization and Process Improvement
  
  
  • Support digitalization efforts to streamline sales administration processes.
  • Identify and implement process improvements to enhance efficiency and accuracy.
• Reporting and Analysis
  
  
  • Prepare regular reports on sales administration activities and performance.
  • Analyze data to identify trends and areas for improvement.
• Customer Support
  
  
  • Provide high-quality support to customers, addressing their needs and inquiries.
  • Ensure a positive customer experience through effective communication and problem-solving

Your Profile:

• Bachelor's degree in business administration, marketing, finance, or a related field.
• 3-5 years of experience in leading and managing a sales administration or customer service team.
• At least 5 years of experience in B2B sales and pricing strategy, preferably within similar industries.
• Proven experience in collaborating with and supporting various departments within an organization, including Sales, Customer Service, Quotation Department, Finance, Operations, IT, and Human Resources.
• Proficiency with SAP Business Client is preferred.
• Ability to lead and motivate a team, ensuring high performance and effective collaboration.
• Strong verbal and written communication skills to interact with various stakeholders and provide clear instructions
• Ability to handle order and pricing issues efficiently and effectively.
• Expertise in SAP and other relevant systems, along with the ability to provide training.
• Excellent organizational and multitasking abilities to manage various responsibilities simultaneously.
• In-depth knowledge of managing order processing, quotations, and invoicing to ensure smooth operations.
• Experience in developing and implementing effective pricing strategies.
• Familiarity with digital tools and processes to support digitalization efforts within the organization.
• Understanding of accounts receivable processes and the ability to assist in managing them.

We offer:

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following:

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off.
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday!

Why Oerlikon:

Every one of us has the chance to be more curious; to bring a new innovations and ideas in our work and to our customers in the automotive, aerospace, energy, tooling, polymer processing and additive manufacturing sectors, and in doing this, we can reaffirm our customers' and strategic partners' trust.

#joinoerlikonus#joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Oerlikon is an Equal Opportunity Employer striving to promote a diverse and inclusive workforce, and is dedicated to unbiased recruiting, hiring and employment practices. Oerlikon takes affirmative action to ensure candidates are considered without regard to their race, color, national origin, ancestry, religion, creed, age, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, parental status, disability, veteran status, and any other legally protected characteristic. If you'd like more information on your EEO rights under the law, please click here Know Your Rights.

If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.

Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon:
https://www.oerlikon.com/en/brands/

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