Weddings and Special Events Coordinator, Graylyn Conference Center at Wake Forest University in Winston-Salem, North Carolina

Job Description:

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description SummaryUnder general supervision, the Special Events Coordinator is a detail-oriented planning professional, possessing excellent sales and organizational skills. The Coordinator must display the ability to generate theme concept designs and act as a creative source for staging unique events. The Coordinator must be adept at solving conflicts that may arise through the selling and coordination processes. The Coordinator must be knowledgeable of Conference Center operations including Food and Beverage, Conference Set Up, and Front Desk operations.
Job Description

Essential Functions:

• 
  

  Attains maximum revenue levels through various sales processes, including the direct solicitation of social events and conducting property tours and prospective clients.

  
  


• 
  

  Coordinates corporate and social functions by ascertaining detailed information regarding all aspects of the event, publishing detailed contracts, and advising the client during the planning process to ensure a successful experience.

  
  


• 
  

  Communicates concise planning information to the operating departments in a timely fashion.

  
  


• 
  

  Oversees set up of all special events with the direction of procuring necessary props, floral, costumes, entertainment, etc. for these events.

  
  


• 
  

  Maintains up-to-date banquet pricing packets.

  
  


• 
  

  Presents weekly Special Event Functions at Coordination meetings.

  
  


• 
  

  Assists periodically with the analysis of departmental procedures and offering management viable alternatives to processes of the Department including billing procedures, client correspondence, and form generation.

  
  


• 
  

  Maintains and adds database information for weekly backlog updates and quarterly revenue reports.

  
  


• 
  

  Maintains and distributes up-to-date information on pricing to clients.

  
  


• 
  

  Communicates professionally with clients and staff.

  
  


• 
  

  Adheres to the policies of the Conference Center as set forth in the Employee Handbook and reports any observed violations to Human Resources.

  
  


• 
  

  Maintains the highest level of employee/guest relations.

  
  


• 
  

  Maintains a good working relationship with all Departments.

  
  


• 
  

  Ability to work any assigned shift/work schedule.

  
  


• 
  

  Performs other related duties as assigned.

  
  

Required Education, Knowledge, Skills, Abilities:

• 
  

  Bachelor's degree plus two years of related experience, preferably in a hospitality environment, or an equivalent combination of education and experience.

  
  


• 
  

  Knowledge of Graylyn' history and guest room features (training available).

  
  


• 
  

  Ability to sell contracts via phone and personal interaction.

  
  


• 
  

  Demonstrated knowledge of customer service skills.

  
  


• 
  

  Ability to interact with guests in a friendly and professional manner.

  
  


• 
  

  Excellent communication skills, both oral and written; strong interpersonal skills.

  
  


• 
  

  Proficiency in computer use and relevant software; ability to use standard office equipment and products.

  
  


• 
  

  Demonstrated ability to organize, plan, and coordinate details of an event.

  
  


• 
  

  Ability to resolve conflict to guest satisfaction.

  
  


• 
  

  Ability to communicate effectively in the English language.

  
  


• 
  

  Ability to work flexible shifts may include evenings and weekends.

  
  

Physical Requirements:

• 
  

  Light work. Physical activities include walking, talking, hearing, and repetitive motions.

  
  


• 
  

  Close visual acuity.

  
  

Environmental Conditions:

• 
  

  Subject to both inside and outside environmental conditions.

  
  


• 
  

  Not substantially exposed to adverse environmental conditions.

  
  

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wa
ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply. Apply Now