The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com and Planview PPM Pro. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations.
The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The Delivery Systems Administrator will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk.
What you will be doing:
Project Delivery Systems Administration and Leadership
Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams
Plan and executive a comprehensive roadmap strategy for Microsoft ADO, Microsoft Project, Jira, Planview PPM Pro, and Monday.com
Understand Scrum and Kanban board management best practices
Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.)
Communication
Lead system roadmap strategy reviews
Communicate system changes to end user population
Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met
Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups.
Resolve and/or escalate issues in a timely fashion
Understand how to communicate difficult/sensitive information tactfully for business and technical audiences
What we hope you bring to the role:
Bachelor's Degree in Engineering, Technology, Business, or related field - Required
3 years of Experience working in Agile-based product development organizations - Required
1 year of Microsoft Azure DevOps System Administration experience - Required
Additional Job Requirements
Prefer that candidate has 1 or more of these certifications, but not required:
Certifications - Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications