Step into a world of opportunity with JUSDA as a Senior Specialist in Air/Ocean Freight Operations. In this role, you'll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.
Key Responsibilities
Client and Order Management:
Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.
Collaborative Operations:
Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.
Team Support and Development:
Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.
Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs.
Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships.
Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions.
Qualifications and Skills
Required:
Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
Technical Proficiency: Familiar with CargoWise and MS Office Suite.
Adaptability: Capable of thriving in a fast-paced, dynamic environment.
If you're seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.