One of our clients in the government domain is seeking a Video Conferencing Support Specialist who is extremely well-rounded in processing, scheduling videoconference requests, and managing other issues via telephone and email utilizing Microsoft Office 365, experience with Polycom RMX, Resource Manager, and endpoints.
Support Specialist (Video Conferencing)
Onsite: (Equipment Supplied)
Location: London, Ohio
Long Term Contact
Years of Relevant Experience: 2 years
Responsibilities:
Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
Utilize Microsoft Office 365
Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
Use professional written and oral communication
Work successfully across multiple teams
Provide analytical and troubleshooting support for video endpoints and fiber networks
Support conference room meetings, point-to-point, and multipoint (bridge) video teleconferences
Provide limited audio/video support for management off-site activities
Maintain strict confidentiality for all videoconferencing activities
Report operational and technical issues to managers.
Highly Desired Skills:
Experience with Polycom and Cisco infrastructure and endpoints