Customer Service Documentation Coordinator at Liberty Global Logistics LLC in New Hyde Park, New York

Job Description:

Liberty Global Logistics is a New York-based logistics company. Come join our growing team!

The Customer Service Documentation Coordinator will manage the terminal operations and documentation processes for all international & domestic cargo shipments utilizing various modes of transport for a dynamic organization. This role is responsible for managing all data relevant to all bookings and communication between LGL and customers (both commercial and military), tracking and tracing of all cargo and documentation, all terminal reports, EDI for specific cargo types, and communication with agents and managing all relevant information regarding commercial bills of lading and manifests.

Duties and Responsibilities:

Booking Process for Commercial & Military cargoes

1. Create bookings for commercial customers/maintain bookings database
2. Ensure bookings are properly conveyed to internal and external parties via the cargo trackers
3. Review On Ground reports and Release Lists for accuracy after creation
4. Assist in managing the OTO process with the support of the Assistant Customer Service Manager

Create, Update and Maintain Cargo Tracker Reports for every voyage

1. Keep track of booking modification emails that come in and update cargo tracker if necessary and alert appropriate team members when applicable
2. Required Delivery Date (RDD) maintenance for all Military bookings to ensure we are meeting customer requirements

Cargo Tracking and Tracing

1. Daily review of bookings and on ground inventories to ensure cargo is being delivered against bookings
2. Interface with customers on estimated arrivals to the ports for all units
3. Requesting VGMs from customers and updating the Cargo Tracker
4. Interface with customers to ensure titles/documents for customs clearance are sent timely

Cargo Inventory Management

1. Responsible for receiving inventory and loaded reports to terminals and distributing to internal departments
2. Ensure all discrepancies are resolved and 100% cargo inventory is maintained

Customers and Agents Liaison

1. Liaise with agents (domestic and overseas) for the purpose of information flow and accuracy
2. Create and send notice of arrivals to agents and customers
3. Respond to Customer inquiries

Documentation & EDI

1. Ensure all relevant EDI for all Military Liner moves happen timely and accurately per the Universal Service Contract (USC)
2. Create and distribute Bills of Lading to customers and agents
3. Request Shipping Instructions
4. OEM EDI transactional updates
5. Work with Accounting to track Customer payments
6. Complete any port specific documentation sheets required, as deemed necessary
7. Maintain dock receipts for all cargoes from all US ports per voyage
8. Maintain Consignee contacts per vessel for all military cargoes
9. All aspects of Customs clearance and submission
10. Container Royalty Funds

Competencies:

The following competencies are essential to perform this job successfully:
• Communication-ability to speak clearly and persuasively in positive or negative situations, while always maintaining a profession tone, demonstrates excellent verbal and written skills.
• Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Ability to work independently.
• Teamwork - Thrives in a team-oriented environment, understands the role of other departments and the importance of a positive working relationship. Works according to the "One Team" concept.
• Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Utilizes root cause analysis to solve document process gaps and failures resulting in improvements.
• Problem solving-identify and resolve problems in a timely manner and gathers and analyzes information skillfully.

Education, Training & Experience

This position requires an undergraduate degree or equivalent experience in a similar position. Maritime experience is preferred but not required. Hazmat experience is preferred, but not required. Intermediate to advanced Excel skills are required.

Salary range: $50,000 - $60,000

The Company is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The Company will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training. Apply Now