Our client is a tech firm located in New Jersey. This role can sit remote, as long as the candidate is located on the East Coast.
Responsibilities:
Providing quality, professional and prompt customer service to all external and internal customers.
Provide information about products and services
Troubleshoot and resolve product/service issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
Qualifications:
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Bachelor's degree is required
.5 + years experience - Recent college grads encouraged to apply!
Experience operating computers and the ability to learn new software
Strong problem-solving skills
The annual base salary range is $50k to $65k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.