American Golf is one of the most experienced and innovative operators in the golf industry today. As an owner, lessee, and manager of golf courses and country clubs for over 50 years, American Golf has the unmatched expertise to maximize any golf opportunity. Over its 50-year history, American Golf has been involved with more than 325 golf courses for various private entities or public agencies. Currently, American Golf manages over 70 facilities across the United States. To learn more or plan your visit, please visit americangolf.com.
Location: Naples, FL 34113 (This is a 100% onsite position)
8004 Lely Resort Blvd. Naples, FL 34113.
Position Type: Salary + Bonus.
Title: General Manager
Job Purpose
The General Manager is responsible for the successful management of all aspects of the course including the relationships between the course and its members, guests, associates, and community. The General Manager works directly with all department managers, implements and monitors the budget, monitors the quality of the club's products and services, and ensures maximum member and guest satisfaction. The General Manager works closely in developing a team to effectively execute the club's business plan, and hold them accountable to meet defined operating standards, measure and achieve a high level of member satisfaction, while achieving the stated financial objectives of the club. The General Manager will work closely with company leadership and the Regional Director in maintaining the relationship between American Golf Corporation and the ownership group.
Responsibilities
Maintain and grow membership and/or customer base by promptly handling member and guest concerns and issues
Ensure open communication and high visibility to members and guests by conducting daily walk-throughs of the club
Ensure the club is operated in a fiscally responsible manner. This includes adherence of budgets and operations, as adopted by the company and the ownership group
Generate revenue by acting as sales manager for the entire club; managing the reservation system; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Manage budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing account payables to verify available discounts and examine invoices; reviewing account receivables reports and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitoring inventory levels for merchandise, food and beverage; completing and submitting approved audit forms on a monthly basis
Serve as the community liaison for the club. Meet with special interest groups to positively impact growth in membership and event business
Consistently ensure that the club is operated in accordance with all applicable local, state and federal laws
Manage staff by training, directing, supervising, evaluating and implementing corrective action when required
Recruit, hire and retain a diverse team of top talent
Conduct weekly department head and bi-monthly co-worker meetings
Act as a role model for all employees by demonstrating behavior and work ethic expected of all American Golf employees and ensure adherence of all human resources administrative duties
Manage facilities by working closely with Superintendent, Food & Beverage Director and all other department heads to ensure compliance with American Golf standards
Follow all national, state, and local safety, health, and sanitation guidelines as specified by the venue
Manager sales staff where required
Performs other related duties as assigned
Qualifications
5 years of previous experience as a general manager required, preferably in the golf/hospitality/service industry
1-2 years of experience managing $1M+ food and beverage operations
2-3 years of experience managing financials including Profit & Loss Statements
Proficient in computer software including Microsoft Word, Excel, PowerPoint, CRM (General Tag), Point of Sale, MS Teams, Zoom, Workplace, etc.
Familiarity with social media platforms such as LinkedIn, Facebook, Instagram, Twitter, TikTok, etc.
Familiarity with managing a timekeeping system, preferably ADP/KRONOS
Proven ability to develop and maintain financial plans
PGA or LPGA certification recommended
Working Conditions
Days and hours of work vary by schedule and business needs.
Evening, weekend, and holiday work will be required.
While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
While performing the duties of this job, the employee may be exposed to outside weather conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, or sharp objects. The noise level in the work environment is usually moderate.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.