Help Desk Support I at Hunter Hamilton in Coraopolis, Pennsylvania

Posted in Other 12 days ago.

Type: full-time





Job Description:

Help Desk Support I

Coraopolis, PA | $18/hr | Onsite Training with Flexible Hybrid Options

Are you passionate about solving technical challenges and providing top-notch customer service? Join our dynamic team as a Help Desk Support I!

What You'll Do:
  • Provide technical support for various systems, including Windows, MacBook, retail hardware, and more.
  • Assist users with password resets, VPN connectivity, and multi-factor authentication.
  • Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, and networks.
  • Deliver excellent customer service with calm and professional communication, even under pressure.
  • Utilize ticketing systems to document and manage technical support requests.

What We're Looking For:
  • Local candidates only (onsite training required).
  • Associate degree preferred or equivalent hands-on experience in tech support.
  • Proficiency in:
  • Desktop/client support (Windows, MacBook, server, imaging services).
  • Retail systems (registers, pinpads, handheld PDT devices).
  • User/application support (active directory, VPN, MFA).
  • Excellent written and verbal communication skills for effective customer interaction.
  • Experience with ticketing systems and technical documentation.

Why Join Us?
  • Competitive hourly pay of $18.
  • Collaborative and innovative work environment.
  • Opportunity to refine and grow your technical and problem-solving skills.

Ready to Make an Impact? Apply today and be a part of a team that values your expertise and fosters professional growth!
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