Insight Global is seeking a Tier 2 Service Desk Analyst supporting one of our customers based in the Windsor Mill area. This individual is expected to be fully onsite. They will be responsible for the following:
Primary Responsibilities
Under the direction of the Customer Support (Tier 2) Lead, you will be responsible, to include, but not limited to:
Install, configure, and test a variety of software applications in accordance with the program policies and procedures.
Identify potential problems and provide recommendations for improvements.
Works individually, actively participates on integrated teams.
Analyzes root causes and resolves issues.
Compensation:
$37.87/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.