Technical Support Specialist will be responsible that can provide End-to-end support for BOLIN products which includes IP cameras, PTZ cameras, and video imaging products. (training will be provided)
Client: Video Surveillance/Camera Products
Position: Technical Support Specialist
Address: Brea, CA
Remote/Onsite: 100% Onsite
Pay Rate: $28-30/hr.
Start Date: Jan 2025
Why Open: Acquisition, New Network Build out
Hours: 40 hrs/wk; M-F; 8-5pm PST
Duration: 3 mo. CTH
Travel: No
Interview Process: 1 Video Interview > Offer
Top Skills:
2-3 years' experience of troubleshooting network protocols for IP addressing, TCP/IP protocols, network related issues, etc.
Will provide some training for products, networking and troubleshooting skills are a MUST.
Great communication and personality as you will be working with high end clients for Netflix, Sony, Disney and more.
What are the day-to-day responsibilities?
End-to-end support for products which includes IP cameras, PTZ cameras, and video imaging products (will train on products).
Provide real-time technical support by phone, email, chat apps using Skype, WhatsApp, WeChat, including remote desktop, TeamViewer.
Hands-on product testing, troubleshooting, firmware and hardware upgrades, repairs, etc.
Develop and document best practices, knowledge base articles, enhancing troubleshooting processes, content creation for establishment of technical knowledge base.
Communicate with corporate R&D department related to new product testing, trouble resolving, technical document support, debugging procedures, etc.
Provide pre-sales/post -sales technical support for dealers, end users, internal training and sales tech-support.
Provide online/on-premise technical training for resellers/dealers/channel partners/systems integrators