The IT Technician maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. The IT technician monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability and efficiency.
IT Technician Duties and Responsibilities • Setting up workstations with computers and necessary peripheral devices • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be in person or over the phone) • Setting up accounts for new users • Repairing and replacing equipment as necessary • Testing new technology • Training more staff members as required • Implements plans to safeguard computer data against accidental or unauthorized adaptation, destruction, disclosure, or other breach. • Ensures system security; improves server and network efficiency by training users and promoting security awareness. • Collaborates with users to understand and support a variety of issues and needs including data access, security violations, and programming modifications. • Maintains anti-virus protection systems, keeping current knowledge of the latest threats and ensuring software is appropriately updated and functional. • Adapts and updates security processes, applications, and tools to incorporate new software and correct errors. • Coordinates and schedules the implementation of data security protocols with internal staff and outside vendors. • Conducts risk assessments and executes tests of data processing systems to ensure proper functioning of data processing activities and security measures. • Ensures that confidential information being transmitted is appropriately encrypted. • Documents policies, procedures, and tests related to computer security and emergency measures. • Compiles evidence to be used in prosecuting cybercrimes, as necessary. • Performs other related duties as assigned.
Required Skills/Abilities • Excellent verbal and written communication skills. • Proficient in Apple and Microsoft Office Suite or related software. • Good organizational skills, attention to detail, and timely response • Thorough understanding of computer programming and risk management. • Thorough understanding of computer-related security systems, including firewalls, password protection and authentication, and site-specific controls on physical access to computers. • Excellent and constructive interpersonal skills. • Excellent problem-solving and analytical skills.