Terms of Employment • Contract, 12 Months (Likely Extension) • This position is 100% onsite in Owings Mills, Maryland. • Shifts for these positions are 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, or 9:00 AM - 5:30 PM (ET).
Overview & Responsibilities
Our client, a leading health insurance provider, is seeking four Call Center Representatives to join their Billing & Collections team. This is an excellent opportunity for individuals with a strong background in medical billing and customer service to contribute to a dynamic and fast-paced environment. The role includes four-to-six weeks of training to prepare you for success. Key responsibilities include: • Handling 30-35 inbound calls per day to assist members with billing inquiries, payments, and general account questions. • Reconciling accounts, including resolving discrepancies in billing and payment histories. • Processing payments and refunds in accordance with company guidelines. • Documenting call details accurately and efficiently in the company system. • Providing exceptional customer service while adhering to key performance indicators such as quality scores, call escalations, and productivity metrics. • Collaborating with internal teams to address escalated issues or resolve complex account concerns.
Required Skills & Experience • 2+ years of call center experience handling a high volume of calls. • 1+ year of experience working in a healthcare or health insurance environment, particularly in billing or account management. • Proficiency in Microsoft Office, including Excel, Word, and Outlook. • Experience with medical billing procedures and account reconciliation. • Strong verbal and written communication skills with a focus on customer service excellence. • Ability to manage sensitive information with professionalism and confidentiality.
Preferred Skills & Experience • Familiarity with medical coding or insurance claims processes. • Experience using customer service or billing software in a healthcare setting. • Demonstrated success in meeting performance metrics such as call quality and issue resolution.