Exponential is an early-stage AI SaaS start-up with major traction serving the Nursing Home and Home Health industry (growth markets).
Role Description
Acts as the customer's voice in the organization to help guide the product roadmap. Drives customer success by delivering proactive support, promoting product adoption, and cultivating enduring client relationships.
Responsibilities
Ensure Seamless Onboarding: Guide customers through implementation and training to achieve rapid adoption of Referral Triage Pro.
Resolve Issues Efficiently: Act as the main point of contact for customer inquiries, delivering timely resolutions to ensure satisfaction.
Advocate for Customers: Gather feedback and collaborate with internal teams to influence product enhancements and service improvements.
Build Strong Relationships: Foster trust and long-term partnerships by addressing client needs and driving success in post-acute care referrals.
Cultural Fit
Ambition for extremely valuable outcomes
Creative grit
Excellent at teamwork -- we run flat and nimble
Hours: Minimum 5 hours a day up to 40 hours per week
Qualifications
Minimum 2 years in a Customer Success role within a SaaS company.
Proven ability to work effectively in a fully remote environment.