As a Client Success Manager at our LinkedIn-focused agency, you'll work directly with elite business leaders to optimize and executive their LinkedIn presence and content strategy. Our clients include founders of Series A-C venture-backed SaaS companies, 8-figure agency owners, and leading academics driving innovation in their respective fields.
This fully remote position allows you to work from anywhere in the United States while collaborating with high-impact clients and our distributed team.
Compensation & Growth Path
1. Initial Paid Test Project
Hands-on evaluation of your skills and fit
Opportunity to demonstrate capabilities with real client work
Paid engagement to ensure mutual commitment
2. Part-Time Position
10-30 hours per week, flexible within U.S. business hours
Gradual increase in responsibility and client portfolio
Direct training and feedback from leadership
Focus on mastering our processes and tools
3. Full-Time Contract
40-50 hours per week commitment
$7,000 - $11,000 monthly compensation (depending on experience)
Comprehensive client portfolio management
Strategic input into company growth
Client Caliber
You'll be working directly with:
Founders of Series A, B, and C venture-backed SaaS companies
Leaders of 8-figure agencies
Pioneering academics and thought leaders
Innovation drivers across multiple industries
The exceptional level of our clientele demands equally exceptional service delivery.
Experience
2-4 years of relevant experience is highly valued but not required
More important than years of experience is demonstrated capability in:
Professional communication
Strategic thinking
Project management
Client relationship building
Content strategy and execution
Critical Requirements
Must be based in the United States for optimal client timezone alignment
Reliable high-speed internet connection and professional home office setup
Proven track record of executing at an elite level
Outstanding professional judgment and discretion
Exceptional communication and relationship-building skills
Demonstrated ability to work with C-suite executives
Strong track record of rapid response times
Self-initiative and proactive problem-solving
Commitment to continuous improvement
Key ResponsibilitiesStrategic Planning & Business Understanding
Develop deep understanding of each client's business model, target market, and specific objectives
Create customized LinkedIn strategies aligned with clients' business goals
Identify and define key performance indicators (KPIs) specific to each client's objectives
Map how LinkedIn presence can drive specific business outcomes (lead generation, thought leadership, strategic partnerships, etc.)
Stay current with LinkedIn best practices and algorithm changes
Content Strategy Development
Create comprehensive content strategies designed to reach and engage each client's ideal customer profile (ICP)
Identify key themes, topics, and messaging that will resonate with target decision-makers
Plan content mix across different formats (written posts, carousels, infographics, videos)
Develop editorial calendars that align with business initiatives and market trends
Balance promotional content with thought leadership and community engagement
Value Extraction & Content Generation
Conduct strategic interviews with clients to extract valuable insights and experiences
Mine existing client materials (presentations, white papers, sales decks) for content opportunities
Identify and develop compelling client stories and case studies
Transform complex business concepts into engaging social content
Collaborate with clients to capture their authentic voice and expertise
Content Production Management
Oversee the creation of various content formats:
Written posts optimized for LinkedIn engagement
Visual carousels that break down complex topics
Infographics that illustrate key concepts
Video content that showcases thought leadership
Coordinate with internal teams (writers, designers, editors) to produce high-quality content
Manage revision processes and ensure all content meets client standards
Maintain consistent posting schedules and content pipelines
Performance Analysis & Optimization
Track and analyze LinkedIn metrics relevant to client goals
Monitor key indicators such as:
Engagement rates from target accounts
Growth in relevant follower base
Lead generation and conversion metrics
Brand awareness within target market
Content performance by type and topic
Provide regular performance reports with actionable insights
Make data-driven recommendations for strategy adjustments
Client Communication & Project Management
Maintain exceptional response times (typically within 1-2 hours during business hours)
Lead strategic calls to discuss performance and gather insights
Proactively identify opportunities for improvement or expansion
Manage and document client preferences and requirements
Coordinate additional LinkedIn services as needed (outreach campaigns, engagement strategies)
Tool & Process Management
Master our technology stack, including (but not limited to):
Trello for project and task management
Buffer for content scheduling
LastPass for secure credential management
Additional tools as needed for optimization
Strategic Growth & Innovation
Identify opportunities to expand service offerings based on client needs
Document and share best practices across the team
Contribute to the development of new service offerings
Help refine and improve internal processes
Success Metrics
Quantitative Performance Indicators
Engagement Metrics
Engagement rate from target accounts/ICPs
Comment quality and relevance to industry
Profile visit-to-connection conversion rate
Growth rate of relevant follower base
Reach within target industry segments
Content Performance
Post performance by format (written, carousel, video)
Average engagement per post type
Content distribution across target demographics
Hashtag and keyword performance
Posting consistency and schedule adherence
Lead Generation
Inbound inquiry volume from target accounts
Quality of generated leads (role, company size, industry fit)
Connection request acceptance rates from ICPs
Direct message response rates
Campaign-specific conversion metrics
Qualitative Business Outcomes
Brand Development
Enhanced brand visibility within target industry
Improved perception among key decision-makers
Recognition as thought leader in specific domains
Quality of network growth and connections
Strength of industry positioning
Professional Opportunities
Speaking engagement invitations
Podcast appearance requests
Media coverage and mentions
Industry event participation opportunities
Panel and advisory board invitations
Strategic Relationships
Quality of new business relationships formed
Partnership opportunities generated
Industry influencer connections established
Peer network expansion
Access to new business communities
Client Satisfaction & Growth
Client Relationship
Response time adherence
Client feedback and satisfaction scores
Strategy alignment with business goals
Quality of strategic recommendations
Proactive problem-solving effectiveness
Service Expansion
Identification of new service opportunities
Client retention and renewal rates
Service package upgrades
Client referrals and testimonials
Portfolio expansion opportunities
Operational Excellence
Process Efficiency
Project timeline adherence
Content approval turnaround time
Team collaboration effectiveness
Tool and platform mastery
Documentation quality and completeness
Innovation & Improvement
New strategy development and implementation
Process improvement contributions
Best practice development
Creative solution generation
Service offering enhancements
The successful candidate will be evaluated on their ability to drive both measurable results and intangible benefits that contribute to our clients' long-term success and growth. Performance reviews will consider the full spectrum of these metrics, recognizing that different clients may prioritize different combinations of outcomes based on their specific business objectives.
The Ideal Candidate
Education & Background
Bachelor's or Master's degree from a reputable university in one of these areas:
Any field demonstrating strong analytical and abstract problem-solving capabilities
Demonstrated commitment to professional development and continuous learning
Note: While the specific field of study is flexible, we value candidates who have demonstrated excellence in abstract thinking, problem-solving, and clear communication
Industry Knowledge & Experience
Strong understanding of B2B marketing principles and strategies
Familiarity with content marketing and social media strategy
Experience with or strong understanding of:
Copywriting and content creation
Social media copywriting best practices
LinkedIn's unique B2B ecosystem
Content strategy and distribution
B2B sales and marketing funnels
Professional services marketing
Professional Qualities
Ideally has experience working with high-level executives
Maintains composure under pressure
Demonstrates impeccable professional judgment
Shows strong initiative and ownership mentality
Embraces feedback and continuous improvement
Brings fresh perspectives while respecting established processes
Values precision and attention to detail
Writing & Communication
Excellent writing and editing skills
Understanding of tone and voice adaptation
Ability to provide constructive feedback on content
Experience reviewing and optimizing social copy
Strong grasp of business communication principles
Capacity to translate complex ideas into clear messaging
Expected Standards
Given the caliber of our clients and corresponding compensation:
Exceptional performance is the baseline expectation
Proactive communication and problem-solving are mandatory
Attention to detail must be impeccable
Professional conduct must be beyond reproach
Continuous learning and improvement are essential
Ability to manage high-pressure situations with grace
Commitment to maintaining confidentiality and trust