Duration: 12-Month Contract (Potential to extend or be brought on full-time!)
Pay Rate: $20.02/Hour
Reports to: Manager of Credit & Collections - Sr. Manager of Customer Relations
Interview process: One and Done
Desired Skills:
Customer Service Experience
High School Diploma
Ability to work Technical Systems
Preferred Skills:
Prior Credit & Collections Experience
enQuesta, Omnia, or DebtMaster
Microsoft Office Experience
Fair Debt collection Practice Act knowledge
Day to day:
Insight Global's client is seeking Credit & Collections Representatives to join their team on a temporary basis, with the potential for full-time employment. This trainee role is designed to develop the skills necessary to become a proficient Credit Specialist. The role involves handling both inbound and outbound calls to assist customers in resolving delinquent accounts, calculating bill security deposits, making payment arrangements, answering credit-related inquiries, and processing payments efficiently. Operating in a metrics-driven environment, the position requires strong customer service skills, the ability to handle difficult conversations with empathy and confidence, and a focus on accuracy and quality. Excellent communication and negotiation skills are essential for success in this role.