Organization: Michigan Black Business Alliance (MBBA)
Job Title: Program Coordinator, Membership Experience
Location: Detroit, Michigan
Job Type: Full-time
Travel: Must be willing to travel as needed for responsibilities
Michigan Black Business Alliance empowers Black entrepreneurs through a range of programs and services, including access to capital, mentorship, business education, and policy advocacy. We create spaces for Black businesses to incubate and thrive. We position ourselves in key locations and events and we leverage our voice to advance our ambitious goals for systems change on behalf of Black entrepreneurs. We unabashedly acknowledge the centuries of government-sponsored oppression and intentional policies and structures that have created a widening racial wealth gap.
The Mission of the Michigan Black Business Alliance (MBBA) is to help close the racial wealth gap by developing programs and advocating for policies that result in profitable and sustainable Black-owned businesses that are connected to public and private economic opportunities while building trusted relationships.
Purpose of the role at MBBA
The Program Coordinator will help shape the future of the Alliance's relationship with its members. The Program Coordinator will be responsible for designing, implementing, and evaluating the experience we deliver to our members.
The person in this role will champion a member-centric approach, ensuring our members' journey with us is seamless and efficient. The Program Coordinator is a strategic and creative role requiring someone who thrives in a collaborative environment and is deeply committed to providing a white-glove level of service to our members.
Core Job Responsibilities
Member Journey Development and Optimization
Conduct in-depth research and analysis to understand our members' business needs, challenges, and aspirations across various industries
Manage communication channels with current and potential members/partners via social media, email, and phone
Support the development and improvement of the Alliance's CRM program, Zoho
Utilize data and feedback to iterate and optimize the membership journey
Member Support
Ensure delivery of a consistent and positive member experience
Develop and implement initiatives to enhance communication, feedback mechanisms, and overall member satisfaction
Proactively address member concerns and escalate issues as needed
Analyze member feedback and data to identify areas for improvement and opportunities for innovation
Partner with internal teams to translate member needs into actionable solutions
Research, develop and implement recruitment/conversion strategies for both community and premium members
Collect and analyze data on pertinent membership data, effectiveness of recruitment and engagement efforts and outcomes to demonstrate impact
Volunteer Coordination
Develop volunteer recruitment strategies to engage members
Organize training sessions for volunteers to prepare them for their roles
Coordinate volunteer schedules and assignments for events and programs
Administrative Support
Provide general administrative support to the MBBA team, including maintaining member files, managing data collection and reporting, and preparing member-related correspondence
Assist with fundraising efforts and grant reporting as needed
Perform other duties as assigned by the Program Manager
Qualifications and Abilities
Bachelor's degree in Business Administration, Design Thinking, User Experience (UX), or a related field
Minimum of 2 years of experience in community engagement/recruitment/membership experience
Passion for social impact and a commitment to racial equity.
Familiarity with a client engagement CRM
Compensation:
Salary Range: $40,000 - $60,000 per year
Additional Assets:
Local Market Knowledge: Familiarity with the Michigan business landscape
Reports to: Program Manager
Hiring Process:
Interview includes:
Screening call with selected candidates
In-Person Interview with Director of Programs and Program Manager
Case Study Assessment
Benefits:
Effective upon hire
Competitive Salary
Remote Friday's
Holidays: You will have 11 nationally recognized holidays. More time for rest around the winter holidays may be provided at the discretion of the CEO.
Effective after 90 days
Medical, Dental, & Vision
Unlimited Paid Time Off
Retirement Savings
MBBA is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.
To Apply:
Please submit your resume and cover letter to hr@blackbizalliance.com. In your cover letter, please share what motivates you to work in this capacity and how your skills and experience can contribute to our organization.
We encourage you to learn more about the MBBA's mission and programs at https://blackbizalliance.com