Help Desk Support Technician I at Coherent Corp. in Santa Clara, California

Job Description:

Primary Duties & Responsibilities

• Triage and respond to user requests for support via service desk requests, phone calls, voicemails, walk-ups, etc., in a timely and effective manner.
• Remotely support end-users utilizing provided remote access tools.
• Troubleshooting related to hardware, software, and other IT-related service items.
• IT hardware and software provisioning.
• Follow established IT policies and procedures for user account provisioning/deprovisioning.
• Provide support with Office 365 applications
• Follow established IT Service Management practices and deliver to defined SLAs.
• Ability to document IT processes or procedures to help develop knowledgebase content.

• Minimum 4-6 yrs. experience in an IT Support related position.
• Associates Degree or equivalent technical schooling experience.
• Experience with SCCM, Intune, FreshService, Lenovo hardware, a plus.

• Excellent customer service skills, including listening skills, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.
• Culturally sensitive - values diversity, able to understand and cooperate with other team members from different cultures
• Demonstrated experience supporting computing and network infrastructure in a manufacturing environment. Knowledge of operating systems, network protocols, data/voice communications concepts, and collaboration solutions.
• Good time management skills.
• Strong interpersonal, teaming, and problem-solving skills.
• Ability to work independently and in a team environment.
• Work effectively with other members of Coherent Corp. IT and business.

• The employee will be expected to work onsite in an office and manufacturing environment.
• Some dust, and loud noises

• Position may require ability to lift basic hardware, Information Technology supplies (ie PCs, laptops, personal printing devices)
• Ability to stand for periods of time.

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com .Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Job Summary: This is an onsite, position tasked with the daily interactions between the service delivery team and the end user, processing, triaging incoming service tickets, requests and aid. The position is also responsible for specific requests from user and business units that arise from personal 'walk-ups', phone calls, and tickets assigned via the service desk ticketing platform. The employee may be asked to provide IT-related services beyond the service desk at the local and possibly, regional locations.