Credit Products-Remediation Leader at Flagstar Bank, N.A. in Montgomery, Alabama

Job Description:

Position Title
Credit Products-Remediation Leader

Location
Work From Home AL

Job Summary
The Credit Products-Remediation Leader is responsible for coordinating all credit-related remediation activities across the organization while establishing and leading a robust Quality Assurance (QA) function. By partnering closely with key stakeholders-including Credit Products, Regulatory, Credit Risk, Compliance, Credit Risk Review, and Internal Audit leaders-this role ensures the successful resolution of remediation requirements and supports the organization's ability to scale effectively. This leader plays a critical role in mitigating risk, driving operational excellence, and minimizing disruptions for production-oriented teams.

Job Responsibilities:

JOB RESPONSIBILITIES

Coordinate Credit Remediation Activities:

• Lead the planning, execution, and tracking of all credit-related remediation efforts, ensuring timely and effective resolution.


• Partner with Credit Products, and other key stakeholders to align remediation initiatives with organizational priorities.


• Serve as a liaison between internal teams and external reviewers, including regulators and auditors.

• Design and implement a comprehensive QA framework to meet regulatory requirements, including resolving Matters Requiring Attention (MRAs).


• Develop and monitor QA metrics, processes, and reporting to ensure compliance with policies and procedures.


• Drive continuous improvement by identifying and addressing gaps in credit processes.

• Partner with Regulatory, Credit Risk, Credit Risk Review, Compliance, and Internal Audit teams to ensure alignment on remediation priorities and QA standards.


• Work closely with production teams to minimize disruption while executing remediation activities.

• Create and oversee training programs that equip Credit Products associates with the knowledge and skills needed to adapt to new processes, guidelines, and tools.


• Monitor training effectiveness and adjust to meet evolving needs.

• Uses independent judgement and discretion to make decisions around communications, training, etc. for the department.


• Analyzes and remediate issues arising from Regulatory exams, to include MRAs, and internal exams to include, but not limited to, those conducted by Internal Audit, Credit Risk Review, and Compliance.


• Responsible for liaising with 1LOD Risk and Controls on various topics to include RCSA requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.


• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) (Business, economics, or some other related field)


• Minimum experience required: 15+ Years of banking experience in credit, credit issue remediation, credit products, underwriting and governance.


• Experience leading teams of up to 20 FTE.


• Significant Project Management experience.

Preferred Qualifications:

• Education level preferred: Master's Degree (or Postgraduate equivalent) (Business, economics, or some other related field)

Job Competencies:

• Thorough knowledge of banking policies, procedures, practices, programs and regulations.


• Knowledgeable of banking software platforms such as nCino and AFS.


• Knowledgeable of applicable laws and banking regulations.


• Proficient with personal computers and various software programs (e.g. Microsoft Word, Excel and PowerPoint.


• Ability to communicate effectively in both verbal and written form with all levels of Bank personnel and outside contacts (strong "executive presence").


• Ability to manage several projects concurrently, often with tight deadlines.


• Demonstrated ability to work well with all levels of management and staff.


• Ability to effectively plan, organize and execute within deadlines with a strong detail orientation.


• Occasional travel to hub markets including Beverly Hills, New York, Michigan, and others TBD.


• Physical demands (ADA): No unusual physical exertion is involved.