Client Success Coordinator at Maps Credit Union in Eugene, Oregon

Job Description:

Evergreen Armored, a currency logistics and security company, seeks a Client Success Coordinator to deliver the highest standards of service to new and existing clients. The Client Success Coordinator oversees all aspects of the client lifecycle including onboarding, training, ongoing client support, problem resolution, and relationship management. As a primary contact for clients, this position provides enhanced support with a focus on delivering exceptional service.

Key responsibilities include, but are not limited to:

1. Guide new clients through the onboarding and conversion process, collecting necessary information to ensure a smooth transition.
2. Facilitate the setup of new sites including routes, schedules, and billing arrangements.
3. Collaborate with internal and external stakeholders to complete client programming and schedule activation dates.
4. Train clients in Evergreen Armored's services and procedures, including cash ordering and shipment preparation.
5. Conduct weekly check-ins for the first 90 days of conversion and regular check-ins thereafter.
6. Act as a first point of contact for existing customer inquiries, escalating issues when necessary.
7. Coordinate with client accounting teams to ensure ATM and branch balancing reports are accurate.
8. Model a superior service culture, creating a consistent, high-quality client service environment.
9. Serve as a customer advocate between clients and Evergreen Armored, sharing client feedback to drive continuous improvement.
10. Manage customer issues and complaints in a timely manner to promote long-term client loyalty.
11. Create informative and actionable reports by gathering data from multiple systems and sources.
12. Gather feedback from clients and relay it to the product, sales, or operations teams.
13. Maintain confidentiality and protect Evergreen Armored's operations by keeping client information secure at all times.

1. Associate's degree, or an equivalent combination of work-related experience and training.
2. A minimum of 3 years of work-related experience in customer service is required.
3. Demonstrated experience successfully onboarding and training new clients and building and maintaining business relationships is preferred.
4. Knowledge of currency logistics and the armored transport industry is preferred.
5. At least 21 years of age.
6. Must possess a valid driver's license.
7. Must be bondable.

Non-exempt starting pay range: $27.57 - $30.63 per hour, depending on experience.

Typical Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

To learn more about Evergreen Armored, a subsidiary of Maps Credit Union, please visit: https://evergreenarmored.com

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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