Technology Support Analyst at Kforce Inc in Dekalb, Illinois

Job Description:

RESPONSIBILITIES:

Kforce is looking for a Technology Analyst for a client in the Dekalb, IL area. The Technology Support Analyst position administers all aspects of Business Technology to support the organization. This role includes providing outstanding customer service at all organizational levels and promptly diagnosing and resolving issues. This role provides technical monitoring and guidance in security-related activities. The Technology Support Analyst will also provide end-user support on company-provided hardware and software platforms by responding to user requests.

Day to Day Responsibilities:

• Monitor security systems including, but not limited to, endpoints, servers, systems, and email


• Monitor and administrate patch management and other network security as appropriate


• Monitor the Help Desk Support System for new tickets, create and update tickets as support is performed


• Maintain daily performance of computer systems


• Order, install, modify, and remove hardware and software as per company standards


• Maintain inventory records in the asset management system


• Perform needs assessment, product reviews, and provide procurement advice for software and hardware


• Advise end-users and management on recommendations


• Manage setup and deployment for new employees using standard hardware, images, and software


• Perform institutional upgrades and sweeps, as needed, following established procedures for installation and machine configuration


• Routinely collaborate with the technology team on technical troubleshooting, problem resolution, unit coverage, and product recommendations

REQUIREMENTS:

• Associate degree in Information Systems, Business, Computer Science, or a related field is preferred


• 3+ years of relevant technical experience supporting internal customers


• Strong written and verbal communication skills


• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams


• Strong customer service and teamwork skills


• Must be able to add, subtract, multiply, and divide whole, fractional, and decimal numbers


• Apply common sense understanding to complete instructions furnished in written, oral or diagram form


• Handle problems involving variables in a standardized situation


• Ability to make decisions and know when/where to make concessions


• Experience with Windows, Microsoft Office, and general security applications


• Proven proficiency in various desktop operating system environments and basic desktop applications suites, including word processing, spreadsheet, and email

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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