Senior Field Service Technician at Nordson Corporation in Jefferson City, Missouri

Job Description:

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.



Summary of the role



As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.


The Field Service Technician will provide technical support of Nordson equipment to all accounts designated by the RSM within an assigned geographical territory. These will be primarily located within driving distance, but not limited to driving distances.



Essential Job Duties and Responsibilities:



Provide on-site technical support directly to the customer with PO and/or RSM approval.


Coordinate troubleshooting of equipment with proper Nordson internal support if needed.


Interface with Top accounts assign in your geographical region weekly, monthly, or yearly to further strengthen the technical knowledge at the desired facility. (no PO or Overtime needed)


This can be accomplished with either scheduling onsite visits or by phone/email.


All onsite visits need to be prescheduled using Nordson C4C/Outlook.


All phone or email conversations need to be logged under your top customers account number in C4C.


Interface with Strategic Account Manager on training classes for top customers.


Interface with Strategic Account Manager on installed base data collection for top customers.


Interface with SAM on parts inventory data collection for top customers.


Interface with Inside Sales Specialist when needed to perform onsite service for assigned account. (PO needed unless approved by RSM)


All service tickets need to be properly assigned/completed through a customer visit in C4C.


Identify new technologies for equipment as required based upon application, customer, and recommend best solutions for customer operations.


Prepare and submit all administrative and technical reports as requested to Regional Manager.


Support all field-testing activities within regional customer base.


Keep RSM abreast of potential new markets or applications, competitive activities, and need for new or redesigned products.


Follow documented policies and procedures.


Perform other duties as assigned.


Maintain Nordson company car to assigned standards.



Education and Experience Requirements:



Associate degree in technical discipline or equivalent.


3 or more years or field service experience.



Skills and Abilities



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong mechanical and electrical knowledge and skills.


• Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter)


• Advanced hydraulic systems knowledge and skills


• Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams.


• Effective oral and written communication skills


• Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes.

Working Conditions



Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.



Physical Demands



While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location as well as carry the required tools needed to complete the task. An Account Manager must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.



Travel Required



75% daily travel within assigned geographic territory with 1 to 2 overnight stays per week


Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.


All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.



Interested?



If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.



About Nordson Packaging



Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Apply Now