Manager Technical Services, Americas at Oerlikon Metco US Inc. in Westbury, New York

Job Description:

Manager Technical Services, Americas

We are looking for a Manager Technical Services, Americas for our Westbury, NY and Amherst, NY facilities. In this role you will Manage the Technical Services team for PVD and CVD equipment in Americas, and Act as Deputy of Manager Technical Services for Thermal Spray equipment in Americas.

Your Responsibilities:

• Responsible for P&L for Technical Services in Americas
• Responsible for managing the selection and development of people, resources, and budgets necessary to support our coating centers and equipment customers in Americas
• Manage and direct staff in areas of performance management, training and skills development
• Create, maintain and monitor work procedures and processes
• Drive the Continuous Improvement Process
• Ensure technical support such as service calls, installation, repair, upgrades and maintenance service as well as remote support
• Study and standardize procedures to improve efficiency of Technical Services team
• Conduct regular visits to customer sites to maintain strong customer relations and optimize opportunities to drive sales
• Collaborate effectively with management team, internal departments and with external vendors to achieve better service levels and higher equipment reliability
• Create, maintain and monitor key performances indicators early on and initiates actions before targets are out of reach
• Optimizes the Technical Services processes continuously in order increase effectiveness and efficiency
• Consolidates budgets, provides forecast information
• Leads or participates in projects related to Technical Services
• Driving digitalization within Technical Services

Your Profile:

• Bachelor of Science Degree in Engineering or similar technical BS degree; experience may substitue
• Proven success in managing and performing service/maintenance. Experience with PVD coating and peripheral equipment preferred
• 5+ years of experience in Field Services
• 5+ years of experience in a supervisory role
• Vacuum technology experience is a plus
• Experience with project management and customer experience improvement initiatives
• Good verbal and written communication
• Exceptional customer and service orientation with high-level problem solving skills
• Open to new ideas and innovations
• Possess experience in an international and cross-cultural business environment

We offer:

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following:

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong
• Excellent Dental and Vision coverage
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us
• Generous paid time off to support your physical and mental wellbeing
• 12 paid company holidays to occasionally extend your weekends or time off
• Flexible hours or remote work environment available for certain positions
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday

Why Oerlikon:

Curiosity thrives at Oerlikon, and creates a dynamic, energetic and exciting environment that incubates innovation and passion to consistently improve what we do every day. This drives value for our customers and other stakeholders and helps us to enhance the performance of our products and services.

#joinoerlikonus #joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

Oerlikon is required by law to include a reasonable estimate of the current compensation range for this position, which is $120,000 to $160,000 per year. Some positions within Oerlikon may also offer eligibility to participate in a discretionary incentive program. The salary of the finalist(s) selected for the role will be based on a variety of factors that are considered in making compensation decisions including, but not limited to, internal equity, job location, work experience, education, training, certifications, licenses, etc. Therefore, as compensation decisions are dependent on the facts and circumstances of each individual, it is likely that not all applicants will be hired at the highest end of the listed compensation range. Our total compensation package goes beyond base compensation and it will include a competitive benefits package starting with 2 weeks paid time off accrued on a monthly basis, 12 holidays, 48 hours personal/sick time (exception for NY where we follow State law,) medical, dental, vision, 401K, holidays, pet insurance and tuition reimbursement all effective day one of hire.

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Oerlikon is an Equal Opportunity Employer striving to promote a diverse and inclusive workforce, and is dedicated to unbiased recruiting, hiring and employment practices. Oerlikon takes affirmative action to ensure candidates are considered without regard to their race, color, national origin, ancestry, religion, creed, age, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, parental status, disability, veteran status, and any other legally protected characteristic. If you'd like more information on your EEO rights under the law, please click here Know Your Rights.

If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.

Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon:
https://www.oerlikon.com/en/brands/

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