Associate Manager, North America Retail Operations at Deckers Retail LLC in Goleta, California

Job Description:

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: Associate Manager, North America Retail Operations

Reports to: Retail Operations Manager, North America

Location: Goleta

The Role

The primary functions of this role, includes but are not limited to:

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  Store Operations Management: Oversee daily store operations, ensuring compliance with key controls, operational standards, and company policies. Provide support to store teams for adherence to best practices.


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  Compliance and Audits: Conduct quarterly compliance visits to stores, evaluating adherence to standards and supporting store staff with special projects, implementations, audits, and training initiatives.


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  Project Collaboration: Collaborate with cross-functional teams to set clear milestones and monitor progress, identifying and addressing any risks to support timely program delivery.


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  Risk Mitigation: Proactively identify potential risks within the program and implement effective mitigation strategies to maintain efficient and compliant operations.


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  Reporting and Communication: Maintain consistent communication across program phases, delivering updates on timelines, progress, risks, and issues to all relevant stakeholders.

We celebrate diversity-of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

1. Oversee daily store operations, ensuring compliance with key controls and company policies.

2. Monitor loss prevention, partnering with third parties and internal stakeholders as needed

3. Regularly share operational reports with the wider retail team

4. Communicate consistent updates and reports on timelines, progress, risks, and issues throughout all program phases.

Who You Are

• Proven ability to communicate clearly across a complex organizational structure, including corporate, regional, and functional levels, and to deliver presentations to diverse audiences.


• Adaptable and flexible, with the ability to navigate complex organizations and collaborate effectively with diverse teams.


• Experienced in delivering engaging and informative presentations to various audiences.


• Capable of managing a wide range of tasks while maintaining high quality.

We'd love to hear from people with

• 3-5+ experience in retail management or operations, demonstrating a solid understanding of retail processes and best practices.


• Experience in operational compliance and policies and procedures


• Proven track record of managing and rolling out of programs


• Experience with budget management, reporting, and process optimization.


• Familiarity with cross-functional collaboration and stakeholder management.


• Experience working with diverse teams and managing multiple tasks simultaneously

What We'll Give You

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  Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.


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  Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.


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  Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.


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  Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras


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  Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.


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  Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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