Customer Experience Advocate at National Business Furniture, LLC in West Allis, Wisconsin

Job Description:

At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable and functional furniture for nearly 50 years. NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However our customers define achievement, we are driven to help and inspire them.

We're presenting an exciting opportunity for a Customer Service Representative in Milwaukee, Wisconsin. The right individual will be responsible for all incoming emails and phone calls from our customers, suppliers, carriers, and internal customers. They answer phones and emails, provide solutions to customers based on their situation, issue credits and debits, and are responsible for the ledger accountability of each order they handle. Additionally, they will use a number of systems to perform their job including our order management system, our call center phone system, MS suite of products as well as other systems such as internet browser. The right individual for this role will need strong attention to detail and be able to manage multiple interruptions in a day without loss of focus. This person must be able to meet deadlines provided to customers.

What Makes This a Great Opportunity?

It's a great opportunity to work with a lot of different people and create key relationships with co-workers, customers, and external sources. You will have an exciting role where no two requests are the same. Someone who loves to work with people, have varying duties, and provide the best Customer Service would thrive in this role.

Here’s a General Overview of What You’ll Be Doing:

• Answer phone calls and emails and provide solutions to customers.
• A customer experience advocate must be able to sit at a computer for extended periods of time and be able to speak and type.
• They must be able to follow up in a timely manner with customers so accountability and attendance are key to this role.
• Some reporting as needed (1-2 hours per month)
• Ledger refunds and adjustments (only specific reps, 1 hour per day)
• Working in various software systems like our order management system, Cisco call center system, Vonage and Microsoft Office 365

What We’re Looking For:

• At least 1 year in a customer service role.
• Must have proven experience working efficiently in Microsoft Office 365 which includes Outlook, Word and Excel
• Demonstrated problem solving experience in exceeding customer's expectations
• A can-do, optimistic attitude when communicating with customers and team members
• Experience managing multiple projects and timely turnaround in resolution

It Would Also be Nice to Have:

• Associates or Bachelor’s degree in a relevant field (communications, business management)
• Experience with Salesforce and/or other CRM platforms

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com.

PI256593525