Job Description:
Telecommunications Engineer Sr
Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.
Salary Range: $86000 - $141800 Salary
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86000 - $141800 Salary
Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.
• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development!
• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Healthcare concierge
• Pet Insurance
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
JOB SUMMARY:
Responsible for the configuration, implementation, and maintenance of voice, data, and/or network communications systems. Monitors communications performance using diagnostic equipment, visual checking, and status indicator methods to locate problems. Interfaces with vendors on new technology and system updates.
Telecommunications Engineer Senior
Advanced professional role requiring extensive skill and proficiency. Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Designs systems and solutions for customer business requirements or cost reductions. Writes business cases, project plans, and technical and customer documentation. Expected to mentor others on staff and is a role model for rest of team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to highly visible, sensitive and critical systems. Typically requires a minimum of 5 to 10 years programming experience in a telecommunications environment.
GENERAL DUTIES & RESPONSIBILITIES:
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- Handles customer requests for telecommunications support including moves, adds, changes, repairs and inquiries.
- Troubleshoots major telecommunications issues.
- Identifies and manages telecommunications projects.
- Provides design and software support all telecommunication systems.
- Responsible for design, configuration, implementation, and maintenance of on-premises and cloud-based telecommunications systems and various related technologies
- Provides design and support for all aspects of the Contact Centers using multichannel communications (voice, email, SMS, chat), IVR, workforce management and other associated solutions.
- Manages vendor activities and verifies expenses relating to day-to-day support requirements.
- Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.
- Defines and updates departmental telecommunications documentation and databases.
- Audits telecommunications expenses and may recommend expense reduction initiatives.
- Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.
- Proposes technical network and equipment system solutions for customer business requirements or cost reductions.
- Writes business correspondence for recommendations, project support, and customer service purposes.
- Conducts customer meetings and one-on-one presentations regarding applicable communications systems.
- Performs other related duties as assigned.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of education, training, or work experience.
Additional Skills: Genesy Cloud, Conversation AI.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
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- Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
- Requires good working knowledge of telecommunications industry as well as voice system design and engineering.
- Ability to understand and apply technical concepts.
- Ability to analyze and solve problems using learned techniques and tools.
- Basic understanding of infrastructure wiring/connectivity
- Requires documentation and telecommunications software administration skills.
- Skill in troubleshooting/diagnostic tools and software installation and maintenance
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
- Flexibility, versatility, dependability
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
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- For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
- For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
- The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
- Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
- The work environment utilizes florescent lighting; noise level is moderate.
- The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
- Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
- Please be advised the job description is subject to change at any time.
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