Dockmaster Tug Captain at INTERNATIONAL MARINA GROUP LP in West Palm Beach, Florida

Job Description:

Marina facility professional with exceptional customer service and business organizing skills needed to administer our marina operations, while assisting the team with safe towing and dock operations.  Must have a friendly and accommodating demeanor and be able to multi-task and prioritize requests and operational procedures while listening to and understanding customer needs with a reassuring style that exudes professionalism and integrity.

 

Essential Duties & Responsibilities:

 

• Greets customers in person and/or on the radio with proper radio etiquette.


• Provides prompt accurate statements to customers and assures all accounts receivable are up to date prior to departure.


• Manages accounts receivables for marina customers


• Manages schedule of arrivals and departures and maintains accuracy through leads and outlook software systems to include scheduling of staff, execution and completion


• Will assist marina leader with inquires via telephone, mail, e-mail or in person and has a thorough knowledge of facility rates, rules and policies.


• Performs captain duties on tugs to provide all necessary towing services.


• When needed secures vessels properly in assigned slip, safely and without damage to vessel, dock, others or self.


• Ensure that all customers understand safe boating practices in and around the marina, in order to prevent accidents, Haz-mat spills, etc.


• Cleans up facility and docks of debris and assists in maintenance of marina facility when available.


• Fuel vessels and fills out daily fuel report sheet. (Meters, inventory, sales)


• Performs pump outs on vessels and vessel fuelling’s.


• Manages the Maintenance and operation marina docks ( fuel system, pump outs) to include scheduling of staff, execution and completion

• Intermediate software proficiency using Microsoft Office, including Outlook, Excel, and Word


• Strong English communication skills, verbally and in writing


• Must be accurate in record keeping, for dockage, fuel, pump-outs, maintenance.


• Tendency to display initiative and endurance in a fast-paced, changing environment


• Approaches challenges with optimism and finds solutions with a positive outlook


• Seeks to accommodate others and collaborates with team members to find solutions without stress and blame


• Must hold a USCG 100 ton masters license with towing endorsement and have 5 years plus yacht towing experience


• Must have a valid Florida driver’s license and safe driving record in order to drive company vehicles.


• Must be energetic and have ability to move hoses and equipment up to 75lbs., be capable of pulling and pushing and be able to crawl into bilges and under docks as required for maintenance and repairs.


• Must be able to work outside in all weather conditions including storms, high winds, rain, heat and extreme sun.


• Must be neat and presentable, and very personable, polite and reliable in dealing with customers.


• Must be able to respond to environmental spills and clean ups within the limits of your training.

• Must have a high degree of care and attention to ensure that our customers receive the attention that goes beyond what we offer. 


• Training in Hazardous waste


• Have sales/ hospitality experience      


• Certified scuba diver


• 3 - 5 years experience in Marina Operations; Superyacht experience is a plus.


• Captain's License; towing experience is a required

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training


• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area


• Report all accidents, injuries, spills and near misses immediately

 

Technical and Physical Requirements

• High school diploma or equivalent preferred


• 2-5 years’ marina experience preferred


• Ability to work safely around the water


• Must be able to swim


• Ability to lift 50 pounds


• Basic boat handling skills preferred


• Knowledge of dock construction and repair preferred


• Knowledge of basic power tools preferred

 

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company


• Consistently treats others with dignity and respect


• Genuinely serves others with humility and a positive attitude


• Frequently demonstrates a bias toward action


• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders


• Follows policies and procedures while seeking out new and better ways of accomplishing duties


• Shows resolve and overcomes difficulties in a positive and productive manner


• Provides responsive service to our teammates and members


• Continuously puts forth the extra effort to accomplish duties


• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business


• Works to build high performing teams while taking an interest in teammates’ professional development


• Organize, plan and manage teammates and processes efficiently


• Unfailing commitment to continuous learning and growth


• Acts with integrity and is open to feedback from all teammates


• Willingly coaches teammates through change and leads all situations with positivity

 

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.

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