Customer Optimization Intern at Accolade in Seattle, Washington

Job Description:

About Accolade

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.



Role overview:





Compensation for this position is set at $25/hour.



This person will need to work hybrid from our Seattle, WA three days per week.



Accolade's internship program runs June 9th-August 15th, 2025.



We are looking for a motivated Customer Optimization Intern to join our team, supporting key projects that drive improved customer interactions and business outcomes. This role will primarily focus on enhancing our SPI (savings per interaction) model. The intern will research, collect data, analyze root causes, and develop an action plan to support improved documentation practices. Solutions may include process changes, training materials, and product enhancements. Additionally, the intern will assist in automating the identification of invalid CSAT (Customer Satisfaction) and NPS (Net Promoter Score) responses.



A day in the life...




Why Join Us?

As an Engagement & Customer Optimization Intern, you'll have the opportunity to work on impactful projects that directly enhance our customer engagement and business efficiency. You'll gain hands-on experience in data analysis, process improvement, and project management, setting the foundation for a successful career in business strategy and operations.



Data Analysis & Reporting: Review and analyze data to identify patterns and provide insights.



Project Work: Conduct current state analysis, investigate root causes, collaborate with stakeholders, and develop recommendations to enhance SPI documentation practices. Create action and communication plans to implement solutions.



CSAT/NPS Optimization: Deep dive into CSAT/NPS data to build a reliable system that identifies and filters out invalid responses, contributing to better overall metrics.



What We're Looking For (Requirements):

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  Education: Currently pursuing or has completed a bachelor's degree in business administration or a related field, rising Junior or Senior preferred
  
  


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  In-Person Availability: Ability to work on-site at our Seattle office at least three times per week.
  
  


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  Critical Thinking: Strong analytical skills with the ability to synthesize data from various sources and create actionable insights.
  
  


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  Effective Communication: Proficient in creating visual data presentations and conveying concise, clear messages to business stakeholders.
  
  


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  Self-Motivated & Eager to Learn: Proactive in tackling business challenges, with the ability to work both independently and collaboratively to implement effective solutions.
  
  

Our people are the Heart of Accolade


Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:



Member Obsessed


For everything we do, we ask ourselves: Is this going to make our member's life measurably better?



Be Fearless


We think differently. We do what's never been done. We are reinventing healthcare every step of the way.



Stronger Together


We honor the differences among one another and know that our unique perspectives drive us forward.



Genuine Care


We care deeply about the human beings we work with and serve. We have each other's back.



Embrace Reality


We bring the data, tell the truth, and trust each other.



Relentless Execution


We operate with a bias for action. Take initiative, move fast & have fun.


Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.


Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.


Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.


To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.


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