Plumbing Service Manager - Chesapeake, VA. at ARS in Chesapeake, Virginia

Job Description:

Company Name



R S Andrews of Tidewater Heating, Cooling



Overview



R.S. Andrews has an opening for a Plumbing Service Manager out of our Chesapeake VA. branch. We offer a competitive compensation package and a full range of benefits including company vehicle, medical, dental, vision, 401(k), life and long-term disability insurance.


The Plumbing Service Manager is responsible for scheduling and supervision of plumbing technicians to effectively provide residential plumbing service, repair and installation for customers within the Tampa to Fort Myers market. In addition this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, customer service and quality assurance. The individual we select will be responsible for a team of 10-15 Residential Plumbing Technicians.


Salary - Up to $80k / yearly plus bonus incentives.



Responsibilities



•Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.
•Coaches and motivates technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and revenue sales skills.
•Reviews payroll records to ensure that technicians are paid properly.


•Provides technical support to the field via telephone and at job sites.
•Reviews and audits plumbing technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
•Oversees the dispatch function for our plumbing service techs to ensure the appropriate plumbing technician is selected based on customer needs and technician skill-set.
•Provides technical support for the plumbing technicians.
•Resolves customer issues and complaints to ensure customer satisfactionvia telephone and at job sites.
•Assists the general manager with data collection and report preparation.
•Conducts site surveys.



Qualifications



•Direct experience in Residential Plumbing Management and successfully leading a fast-paced operations organization.


•Minimum 5 years of technical plumbing experience.


•Excellent training, communication and presentation skills.
•Ability to understand the effects of economic, financial and market conditions on the business.
•Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.


•Consistent track record of meeting or exceeding annual revenue objectives.
•Bachelor's degree or equivalent combination of education and plumbing industry experience.


•Plumbing Licensure is highly desired and compensated appropriately (Preferred, not required).



ARS/RSA is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.