Fraud Representative I at InComm in Columbus, Georgia

Job Description:

InComm


Fraud Representative I

US-GA-Columbus

Job ID: 2024-16202
Type: Full-Time
# of Openings: 1
Category: Customer Service
InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

• Maintain Fraud Markings & Data Integrity: Ensure accurate and up-to-date fraud markings are applied within our fraud detection systems and applications, ensuring data quality to feed our fraud models.
• Review Automated Decisions: Monitor and review the automated decisions made by our fraud detection systems to ensure the models are performing as expected. Analyze any discrepancies and take corrective actions as needed.
• Daily Workflow Management: Complete daily operational tasks
• Assisting in the team inbox with investigation requests
• Sending status reports to business partners promptly and accurately.
• Review customer claims for emerging trends
• Loading and Maintaining file delivery to our fraud tools
• Investigate and Document Suspicious Activity: Use fraud detection tools to monitor transactions for signs of fraud, identifying and analyzing patterns of suspicious activity to mitigate financial losses.
• Provide detailed write-ups of suspicious activities for review by senior analysts and compliance teams when required.
• Stay Informed on Industry Trends: Keep up to date with emerging fraud trends, industry standards, and regulatory changes. Participate in training sessions and share relevant knowledge with the team to continually improve fraud detection strategies and best practices.
• Collaboration & Reporting: Collaborate with other team members and departments to improve fraud detection efforts. Report findings, trends, and activities to management and other stakeholders in a clear and actionable format.

Qualifications

• 1 – 3 year in Financial Fraud & Risk or equivalent work experience in a related field
• Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency).
• Ability to work within a team (team player).
• Ability to read and understand network regulations.
• Excellent attention to detail.
• Self-starter with the ability to work on multiple task (multi-task, prioritize tasks and work under pressure) with minimal direct supervision.
• Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience
• Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking.
• Excellent organization, oral and written communication skills.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I

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