Help Desk Support Specialist II at Epsilon Systems Solutions, Inc. in Portsmouth, Virginia

Job Description:

Help Desk Support Specialist II
Job ID: 2024-602
Date Posted: 2024-12-13T00:00:00
Location: Portsmouth, Virginia
Minimum Experience: 2 years
Education: Associate's Degree

Epsilon Systems Solutions, Inc. is seeking a full-time Desktop Support Specialist II, with 2-6 years of experience, to join our team in Portsmouth, VA.

Summary: Assist with the day-to-day tickets and support of on-site and remote users in the Portsmouth, VA, Location. Will be responsible for break/fix tickets, desktop and desk side support tickets, as well as other duties as assigned.

Duties and Responsibilities:

• Performs troubleshooting of desktops and laptops as well as mobile devices.

• Participates problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

• Responsible for performing IT Related tasks for New Hire Orientation.

• Establishes, maintains and manages user's accounts

• Ensures that records of system downtime or other significant events are documented.

• Assist with project directions and schedules to maximize benefits and minimize impacts on the customer organizations.

• Travels to and from customer sights to support work.

Required Qualifications:

• Associates Degree in Computer Science or related discipline (Relevant experience may substitute for the degree requirement on a year for year basis.)

• Two to six (2-6) years of Helpdesk / Desktop Support experience in a Windows Environment.

• Possess hands-on experience with Microsoft Server 2012/2106 and the different role such as Active Directory, Files Services, DNS Server, and Web Server

• Possess CompTia Security +

• Experience with virtual servers and VMWare

• Knowledge of file sharing. Know how to manage security groups and distribution groups and how to ensure that the correct permissions are given to the correct individual

• Experience supporting an array of Microsoft products to include Active Directory and Exchange.

• Ability to travel by car, air or other means of transportation

• Applicants must have the ability to obtain and maintain a DoD Secret Clearance

• Pursuant to the various government contractual requirements, all applicants must be a U.S. Citizen.

ADA Notations:

• Regular communication (hearing/speaking)

• Noise conditions range from very quiet to very noisy

• Prolonged use of computer (typing/keyboarding)

• Frequently required to sit for long periods of time, stand, walk, and may occasionally lift and move at least 25 pounds

Epsilon Systems Solutions, Inc. and its subsidiaries are proud to be Equal Employment Opportunity and Affirmative Action employers, Minority/Female/Disabled/Veterans.

PI256640340

Salary:

$23.00

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