Customer Service Team Leader- Industrial at Arconic in Davenport, Iowa

Job Description:

Arconic is currently in search of a Customer Service Team Leader to join our team in Davenport, Iowa and support our Rolled Products North America (RPNA) business unit.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Primary Purpose

The primary purpose of the Industrial Customer Service Team Leader is to:

• Act as the tactical lead on all issues pertaining to achieving the monthly S&OP plan within the Industrial market,
• Leading tactical aspects of market- specific projects,
• Being the primary liaison between CSSR's and the Customer Service Supervisor and supervising the CSSS's within the Industrial market.

This includes tactical management of bookings to maximize order level, trial/new business oversight, new product creation, leading change within the team, training of new personnel, and CSSR desk coverage when team members are not available. The team leader is also a crucial first step on the help chain for CSSR issues.

Additionally, the Industrial Customer Service Team Leader (hereafter, Industrial Team Leader) is accountable for working across business units and departments to develop and implement new processes for the Industrial market and flow paths.

The incumbent recognizes that accident and injury prevention are equal in importance to production, quality, delivery, recovery, and cost control. The incumbent accepts the responsibility to work safely and promote safety consciousness among other employees. Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our stakeholders.

This position is subject to Export Control Law

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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