HVAC Cooling Customer Engineer-Hillsboro at Vertiv Corporation in Portland, Oregon

Job Description:

POSITION SUMMARY


A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.



RESPONSIBILITIES



ROLE


Rely on direction to accomplish goals

Perform a number of work-related tasks

Capable of working under direct supervision or independently based upon training


Maintain certifications per Job requirements



TECHNICAL


Render on site and phone assistance to customers.

Communicate with National Technical Support on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance

Implement Field Change Notices according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips



SAFETY


Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines - "14 hours rule"

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

Provide accurate and timely reporting according to company guidelines

Timecards, expense reports, mileage reports, ticket closure, forms et al.

Maintain individual inventory in accordance with company policy

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.



CUSTOMER SATISFACTION


Provide proper and adequate communication to internal and external customers


Provide estimated time of arrival to the customer for where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a "first time fix" for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required



PERFORMANCE


Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Perform inventory cycle counts according to company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Managers, co-workers, Support Services, electronic communications, et al.

Perform several work-related tasks

Capable of working under direct supervision or independently based upon training

Maintain certifications per Job requirements



QUALIFICATIONS



Minimum Job Qualifications:


Interpersonal Skills


Professional

Reliable

Team Player


Familiarity with electrical / electronic test equipment and fundamentals

Must be able to read and interpret electrical line diagrams and blueprints

Working knowledge of OHM's law and HVAC theory

Technical skills


Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions

Elementary fix/repair techniques based on directed supervision

Capable of completing tasks and return unit to full operating conditions based upon directed supervision

Ability to summarize and report all work related tasks performed


Strong skill sets:


Communication skills

Customer service skills

Troubleshooting skills

Safety procedures


Organizational and planning skills

Computer skills

Mechanical aptitude



EDUCATION AND CERTIFICATIONS


Required experience (one or more of the following)


High School Diploma or G.E.D. equivalent

HVAC - Certificate Program degree or equivalent experience in the field.

Six years military experience in a related field

Equivalent industry experience with EPA refrigerant license

Basic electrical knowledge



PHYSICAL REQUIREMENTS


While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds


Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.


ENVIRONMENTAL DEMANDS


Extreme cold (below 32*)


Extreme heat (above 100*)

Noise Level (Medium / High need to shout to be heard)

Working around moving machinery (fork-lifts, tractors)

Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

Work outdoors (no effective protection from weather)



WORKING CONDITIONS:


Travel is required

Flexible schedules (weekends, evenings, and holidays)

May have on-call responsibility

Valid driver's license

Must be at least 18 years old


At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.


The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.



OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.



OUR STRATEGIC PRIORITIES


Customer Focus


Operational Excellence

High-Performance Culture

Innovation

Financial Strength



OUR BEHAVIORS


Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development


Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com


No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.