Associate Technical Support Analyst - Networks at CDK in Phoenix, Arizona

Job Description:

Join Our Team as an Associate Technical Support Analyst - Networks



We're hiring for this WORK FROM HOME / REMOTE position, residing in any the following locations:



Phoenix or Tucson Arizona, Las Vegas or Reno Nevada, or Dallas, TX.




About Us :



CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.



Position Summary:



Are you a tech-savvy problem solver who thrives on delivering exceptional customer experiences? CDK Global is seeking an Associate Technical Support Analyst - Networks to join our dynamic team. In this role, you'll be the first line of support, guiding clients and associates through technical challenges, troubleshooting software and network issues, and ensuring seamless operations.



What You'll Do:

• Respond to client and associate inquiries via phone, web chat, email, and online ticketing systems.


• Create case logs, track information, and follow through to resolution, escalating complex issues as needed.


• Configure network devices such as routers, switches, and access points.


• Troubleshoot and resolve technical issues with software applications and hardware.


• Stay up to date with the latest industry developments and internal processes through training.


• Collaborate with team members to provide outstanding customer service and innovative solutions.

What You Bring:

• 
  Required:
  
  
  
  • Cisco CCNA certification or 2 years of experience configuring network devices.
  
  
  • Excellent problem-solving and communication skills.
  
  
  • Ability to document, track, and resolve issues efficiently.
  
  
  
  

• 
  Preferred:
  
  
  
  • Experience with ticketing systems (Clarify, Remedy, Salesforce).
  
  
  • Knowledge of Fortigate, zScaler, Wireshark, Microsoft O/S, and Active X controls.
  
  
  • Certifications such as A+, MCDST, or MCST.
  
  
  • Automotive industry experience.
  
  
  • Bilingual in French or Spanish is a plus!
  
  
  
  

Why CDK Global?

At CDK Global, we create possibilities that empower our clients and associates. Join a culture of innovation, collaboration, and growth where your contributions truly matter.


Apply Today!



Ready to make an impact? Step into a role where technology meets problem-solving, and your skills shine! Apply now and be part of something bigger.



Let's Create Possibilities Together!



Salary Range: $27.00 - $35.00 USD per hour


CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
  
  


• 401K Matching Program
  
  


• Tuition Reimbursement
  
  

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.


CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.


Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. Apply Now