(USA) Operations Manager, Asset Protection - DC/FC... at Sam's Club in Matteson, Illinois

Job Description:

What you'll do at



Position Summary...


What you'll do...


Data and Digital Literacy Possesses knowledge of: Data collection modes, techniques, and tools; data analytics and data visualization tools and techniques; existing and upcoming digital applications and systems; technology innovation trends and industry benchmarks; and data governance. To be able to carry out the following responsibilities: Identifies problems, leverages data to determine root causes, and applies information to find solutions. Participates in the feedback loop between data intake and insights and works to improve the data-collection process. Articulates the levers that influence data. Ensures data quality and organizes processes information for analysis. Leverages visualization techniques and tools to create dashboards for stakeholders and leadership. Identifies and propose ways to automate/improve existing processes in assigned respective area of work with the help of technology (for example, RPA, artificial intelligence, machine learning). Documents business requirements for new technology solutions. Develops, tests, and integrates prototypes to support the creation of technology-enabled solutions. Develops and implements technology changes across multiple processes within assigned area of work.


Business Acumen Possesses Knowledge of: Business case development; problem-solving techniques, workflows, and processes of the assigned business area. To be able to carry out the following responsibilities: Provides recommendations to business stakeholders to solve complex business issues (for example, business operations, necessary skills,). Develops business cases for projects with projected returns on investment or cost savings. Demonstrates deep functional knowledge of assigned business unit/organization. Translates business requirements into projects, activities, and tasks and aligns to the overall business strategy. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working.


Environmental Protection Possesses knowledge of: Environmental policies and procedures; applicable federal, state, and local laws and regulations involving the environment; macro-level trends on the assigned facility's environmental impacts and assessments. To be able to carry out the following responsibilities: Supports regulatory visits and prepares audit reports for management review. Assists in integrating environmental considerations into process design. Interprets and evaluates compliance status reports and relevant risk management practices. Assists in the development of company policies, practices, and procedures relating to environmental risks. Implements environmental policies and practices and ensures compliance with environmental legislation.


Operational Excellence Possesses knowledge of: Organizational processes; root cause analysis techniques; department workflows; Standard Operating Procedures (SOPs) and One Best Way (OBW) processes. To be able to carry out the following responsibilities: Explains the operational functions and key functional roles of assigned department or unit. Clarifies the role of each department and its relevance to the enterprise strategy. Describes the interdependence of support functions and line operating functions. Identifies the primary operational functions of the organization. Understands where to locate and how to read SOP and OBW information. Locates information regarding fundamental practices and policies. Lists common tasks and activities performed by operations functions and subfunctions.


Asset Protection & Security Possesses knowledge of: Asset protection policies, practices, and guidelines; environmental, health, and safety laws and regulations. To be able to carry out the following responsibilities: Works with specific types of tools used for theft prevention. Conducts investigations. Recognizes and investigates security breaches, thefts, shortages (loss), and vandalism and reports findings to facility management. Assists in the implementation of access control procedures to prevent unauthorized access to restricted facilities. Conducts security audits and follows-up to ensure exceptions are remediated according to Supply Chain standards. Assists with the installation and monitoring of emergency and surveillance services (for example, fire alarms, refrigeration alarms, metal detectors, closed-circuit television). Maintains asset prevention records. Generates standard loss and shrinkage reports. Works to support the development and use of practices for reducing loss and shrinkage. Detects and reports incidents of loss and shrinkage, as well as related issues.


Partnership & Collaboration Possesses knowledge of: Stakeholder identification;; stakeholder communication; stakeholder engagement techniques; stakeholder management effectiveness tools and methods; specialized business vernacular. To be able to carry out the following responsibilities: Engages with team members on a periodic basis and establishes credibility. Analyzes stakeholder needs and partner with stakeholders to share relevant information. Responds effectively and efficiently to requests.


Influential Communication Possesses knowledge of: Verbal/nonverbal behaviors; applications and allocation of business communication styles/techniques in ambiguous and challenging situations; situational awareness; communication channels/mediums; interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties. To be able to carry out the following responsibilities: Organizes thoughts and communicates credibly and concisely in an interdivisional/interdepartmental setup. Presents to and influences team members, customers, and clients, conveying complex information clearly and accurately and addressing ambiguity in a constructive manner. Independently assembles and prepares reports, materials, and storylines that have a structure and logical flow and are based on relevant, fact-based information. Influences team members and leaders to take action based on sound recommendations Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately.


Employee Health and Safety Possesses knowledge of: OSHA guidelines; compliance, safety, and food safety auditing processes; regulatory inspection processes; emergency evacuations plans. To be able to carry out the following responsibilities: Coordinates directly with emergency responders in the event of an emergency. Evaluates facility environments against OSHA and industry-specific health and safety guidelines. Works to improve employee health and safety processes in diverse environments. Enforces compliance with OSHA standards. Designs emergency evacuation plans. Identifies and trains evacuation leaders. Educates employees on potential health and safety hazards. Evaluates the performance and stability of protective systems and equipment in accident management. Serves as a facility contact with for emergency health and safety regulatory agencies. Assists with third-party audits. Develops and presents audit findings to facility management. Responds to inquiries by regulatory authorities. Consults on complex claims and settlements. Designs preventative claims management processes (for example, associate engagement efforts, return-to-work programs).


Process Improvement Possesses knowledge of: Workflow mapping processes; continuous improvement principles; control definition techniques. To be able to carry out the following responsibilities: Defines the critical workflows for executing key processes. Identifies process problems that limit performance. Focuses on the most significant problems to maximize efficiency gains. Surfaces systemic problems to be addressed at the organizational level. Implements methods for improving and establishing controls for critical processes. Coaches team members to develop process improvement skills. Leads incident investigations and root cause analysis. Provides countermeasure solutions.


Asset Protection Training Delivery Possesses knowledge of: Training methodologies; training content development processes; organizational training lifecycles. To be able to carry out the following responsibilities: Participates in delivering training content from existing training plans. Interprets basic "do's and don'ts" for different training delivery mediums. Creates learning objectives while managing participant questions and concerns. Addresses unique techniques for preparing course material and delivering instructions. Assists in the delivery and evaluation of training program components. Educates contractors on relevant laws/company policies involving the negotiation and signing of contracts.


Risk Management Possesses Knowledge of: Risk management processes; risk assessment reports, risk management tools. To be able to carry out the following responsibilities: Produces and interprets common risk assessment and management reports. Identifies common technology, security, or financial risks relevant to assigned function or unit. Evaluates risk assessment models and techniques relevant to assigned area. Documents the key steps of a unit-specific risk management process and associated procedures. Implements or manages risk management for assigned area. Evaluate employee risk awareness and trains employees as needed. Conducts risk assessments. Collects and analyzes documentation, statistics, reports, and recommendations for continuous improvement.


Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.


Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.


Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.


Customer/Member Centered: Focus on the Customer/Member : Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.


Judgment: Use Appropriate Judgment : Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.


Execution and Results: Manage Execution and Results : Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.


Planning and Improvement: Plan and Pursue Team-Based Improvement : Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.


Influence and Communicate: Increase Commitment : Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.


Ethics and Compliance: Manage Ethics and Compliance : Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.


Adaptability: Quickly Adapt : Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.


Talent: Supervise Associates : Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
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- Health benefits include medical, vision and dental coverage
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- Financial benefits include 401(k), stock purchase and company-paid life insurance
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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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The annual salary range for this position is $65,000.00-$139,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Option 1: Bachelor's Degree in Occupational Safety Management; Industrial Hygiene; Environmental Science, Chemical/Industrial/Mechanical Engineering or related field AND 1 years' experience in the field of Environmental, Health and Safety within Supply Chain, Retail, Manufacturing, Engineering, or related field.
Option 2: 3 years' experience in the field of Environmental, Health and Safety within Supply Chain, Retail, Manufacturing, Engineering, or related field.


2 years' experience in Continuous Improvement methodologies (for example Total Productive Maintenance (TPM), World Class Manufacturing (WCM) , Lean Six Sigma) within Supply Chain or manufacturing environments.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


1 or More Degreed Certifications (Associate Safety Professional; Certified Safety Professional; Certified Industrial Hygienist; Graduate Safety Practitioner) or Non-degreed certifications (Safety Management Specialist; Occupational Hygiene and Safety Technician; Safety Trained Supervisor; North American Transportation Management Institute Certified Director of Safety; North American Transportation Management Institute Certified safety Supervisor; Safety Management Specialist; Certified Safety Manager; Safety Director; Licensed Safety Professional; Certified Safety and Health Manager; Construction Health and Safety Technician), Microsoft Office Suite; SharePoint and OneDrive




Primary Location...



21430 S Cicero Ave., Matteson, IL 60443-2215, United States of America



About Sam's Club



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.


Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.


Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Free Membership and discounts in fresh produce
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Paid education assistance with college degrees through our Live Better U program
• Parental Leave
• Pay during military service
• Paid time off - to include vacation, sick leave and parental leave
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



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