Provider Training Specialist (All Regions) at QTC Management, Inc. in San Antonio, Texas

Job Description:

 Do you have a background as an Emergency Medicine scribe? Do you have a passion for training and working directly with Providers?  This is the job for you!

We are seeking a Provider Training Specialist to support our West, Central, or East Region.  This position is fully remote with up to 30% travel. In order to be considered for any of the 3 regions, candidate must be willing to work PST, CST, or EST time zones.

Who is Leidos QTC Health Services?

Leidos QTC Health Services collaborates closely with government and nongovernment customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information

In this rewarding role, you will:

• Provide instructor- led training to providers of multiple specialties and other ancillary staff on Proprietary Software and client contractual requirements and expectations, to include just-in- time support, conference calls, WebEx sessions as needed


• Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology


• Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any Participate in collaborative meetings to discuss process improvements.


• Provides detailed assessment of provider training progress and collaborates with the Provider Training Supervisor to strategize pathways for provider success


• Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified


• Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers


• Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications


• Work with the Provider Training Supervisor and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training


• Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary


• Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades


• Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula


• Develop strong partnerships and collaborative relationships with providers, business partners and staff


• Participate in departmental and company-wide projects


• Perform other duties and responsibilities as assigned

You must have:

• A bachelor’s degree from an accredited college in Healthcare Admin or related discipline, or equivalent experience/combined education


• Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, ) is a plus 


• Strong analytical and problem solving skills


• Proficiency with MS Office


• Demonstrated success in the mentoring, coaching and teaching of others


• Demonstrated understanding of training methodologies


• Excellent customer service/soft skills


• Advanced verbal, presentation and written skills


• Proficiency in medical terminology


• An ability to work independently and in a team-oriented environment with a strong attention to detail


• An ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through


• An ability to work effectively with people from diverse backgrounds 


• An ability to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits

Salary Range: $60K - $73,792K annually + 7% quarterly Bonus Eligibility- Salary range will vary based on a candidate's location, education and years of experience. 

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent: 

• Competitive compensation and quarterly bonuses (annual for leaders)


• Tuition reimbursement


• A 100% company match of your pre- and post-tax contributions up to 5% of your salary, including immediate vesting of company contributions


• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays


• Access to flexible benefits, including health and wellness programs, long and short-term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts


• An inclusive and ethical workplace

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, gender identity, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Technical Trainer

Apply Now