Dispatcher at Lehigh University in Bethlehem, Pennsylvania

Job Description:

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

Are you looking for an exciting and rewarding career opportunity that allows you to make a real difference in your community? Look no further than the Dispatcher position at Lehigh University's Campus Safety Division.

As a Dispatcher, you will be the first point of contact for all members of the Lehigh community seeking assistance with emergency, non-emergency, and service requests. Your role will be crucial in ensuring the safety and well-being of students, faculty, staff, and visitors on campus. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

Position Number: S79240

This position is a Grade: 7 - 40 with an approximate salary range of $38,500-$46,220 and is subject to change based on experience, skills and qualifications.

Key Responsibilities:

• Dispatch and coordinate all requests for Police, Fire, Emergency Medical, Security Services, or other services.
• Provide appropriate police response to information received and/or observed.
• Must be able to ask questions to determine seriousness of the caller's emergency to dispatch emergency responders to their location in a timely manner.
• Handles both in-person and telephone inquiries and provide general University information about the campus on a 24 hour, seven (7) day basis.
• Serve as point of contact for all students/faculty/staff regarding facility maintenance emergencies as well as IDEAL electronic access issues during non-business hours, evenings and weekends.
• Responsible for creating and maintaining complaint reports of all dispatched calls into department Records Management System

Qualifications:

• High school diploma or the equivalent combination of education and experience
• One to three years of related work experience
• Strong problem-solving abilities and attention to detail
• Proficiency in computer applications and dispatching software
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service or dispatch role is highly desirable

At Lehigh University, we are committed to providing a supportive and inclusive work environment that values diversity, innovation, and personal growth. Our employees enjoy a comprehensive benefits package that includes generous paid time off, excellent healthcare options, and a retirement savings plan, among other perks.

If you are a highly organized individual with excellent communication skills, a calm demeanor under pressure, and a passion for serving others, we encourage you to apply for the Dispatcher position at Lehigh University. Join us in our mission to create a safer and more connected campus community. Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist

The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor.

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

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