Customer Service Coordinator (Bilingual - Mandarin) at Total Quality Logistics in Detroit, Michigan

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
  

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed
  

What you need:

• 1+ year customer service experience preferred
• Fluent in English and Mandarin
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion
  

Where you'll be: 3221 W. Big Beaver Road, Suite 110, Troy, MI 48084

Category: Customer Service/Administrative

PI256786217

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