Program Manager at Popular Bank in San Juan, Puerto Rico

Job Description:

Position Title: Program Manager

Date: Dec 17, 2024

Location: San Juan, PR

Company: Popular Bank

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

We have more than 9,000 people working for Popular in Puerto Rico, United States, Virgin Islands and Latin America.

Come and join our community!

Job Type

Full Time

General Description

Seeking an experienced professional to lead Program Delivery for one our most critical applications at Banco Popular. Responsibilities will include ensuring the successful delivery of a new cloud-based application from start to finish, including planning, risk management, resource allocation, monitoring progress and communication with stakeholders.

Essential Duties and Responsibilities

• Responsible for overseeing the delivery of a new application developed by multiple teams, ensuring effective management of dependencies, complexity, planning and alignment.
• Coordinate and allocate resources effectively to meet project deadlines and deliverables. Develop plans for resource allocation, timeline, and budget to drive overall project plan. Conducts regular resource review to ensure optimal utilization and address any bottlenecks promptly.
• Collect and report KPIs across multi-disciplinary squads to report weekly progress and program overall achievements.
• Create and drive an effective project dashboard to provide transparent and regular communication between all stakeholders. Ensure stakeholder communications and expectations are appropriately managed and aligned.
• Monitor progress, escalate, solve issues, and mitigate risks. Implement a proactive issue resolution framework with escalation paths and response times.

Essential Duties and Responsibilities (cont.)

• Collaborate with other program/project managers to plan/address interdependencies and support program updates as needed. Set up regular sync meetings to align priorities and timelines.
• Manage cross project related tasks to deliver the program by aligning planning and execution across all squads and initiatives.
• Use tools like JIRA to facilitate squad implementations, changes, testing and delivery. Regularly review and seek ways to optimize JIRA workflows to align with project needs and practices.
• Foster a culture of continuous improvements by conducting regular retrospectives to identify and address issues to meet commitments and ensure appropriate steps are taken.
• Lead strategic planning sessions to ensure teams are working aligned with the program delivery goals and objectives and to inspire and motivate teams by connecting their work with the organizational vision.
• Team Lead Responsibilities: carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education

Bachelor's Degree in Computer Engineering or Computer ScienceBachelor's Degree from an accredited University/College in Information Systems or related fields

Experience

7+ years of experience in agile project management implementations in a complex technology environment.

Certifications / Licenses

Certifications are highly desirable but not required.

• Certified Scrum Master, Certified Product Manager (CPM), or ITIL Processes Certification

Knowledge, Skills and Abilities (KSA's)

• Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (KSA's cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365 such as: MS Project, PowerPoint, Excel, and Word. Experience with tools such as: JIRA, Xray; data visualization and design tools such as: Power BI, among others is desired.

Region Locations

Puerto Rico, Florida, Illinois or North Carolina.

Work Schedule

Hybrid or Remote

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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