About US:Academy Primary Care in Greenwood, IN is an independent practice with experienced physician/owner set on maintaining positive patient caregiver relationships in order to provide patients the health care they need and positive atmosphere for staff to flourish in their career and life. We are currently seeking a Patient Care Representative to join our Primary Care practice.Position:Patient Care RepresentativeJob Summary:Academy is seeking a friendly, organized, and empathetic Patient Care Representative to join our team. As a Patient Care Representative, you will be the first point of contact for our patients, creating a welcoming environment and ensuring their overall experience is positive and efficient. This role involves scheduling appointments, managing patient inquiries, and assisting in administrative tasks that contribute to the smooth operation of our practice. Responsibilities:Greet patients warmly and ensure a comfortable waiting areaSchedule patient appointments, ensuring efficient scheduling and minimal wait timesAnswer phone calls and respond to patient inquiries with professionalismVerify patient insurance information and assist with insurance-related queriesCollect and update patient demographic and medical history information accuratelyCollaborate with clinical staff to coordinate patient flow and appointment schedulesProcess patient payments and assist with billing inquiriesMaintain organized and up-to-date patient recordsManage and handle patient concerns or issues, escalating them as neededAssist with office tasks such as filing, scanning, and maintaining suppliesContribute to a positive and supportive team environmentUphold patient confidentiality and adhere to HIPAA regulations Requirements:High school diploma or equivalent; additional education in healthcare administration is a plusProven experience as a patient care representative, front office receptionist, or in a similar administrative role within a medical office settingProficiency in using eClinicalwork electronic health records (EHR) and scheduling systemsStrong interpersonal and communication skills, both in person and over the phoneWork within physician and practice protocols and know when to seek assistance in situations of exceptionDetail-oriented with excellent organizational skillsAbility to multitask and prioritize tasks effectively in a dynamic environmentFamiliarity with medical terminology and insurance processesCompassionate and professional demeanor, even during challenging situationsTechnologically savvy with basic computer skills Benefits:Competitive salary401K with company matchingOpportunities for professional development and continued educationA collaborative and supportive work environment fostering growth and creativityAbility to advance within a growing medical groupLocation:Greenwood, IN recblid tczbr37yvor3eggxr7f80ek8dn1630