Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
Responsible for coordinating course delivery and/or delivering instruction to management and non- management employees on tasks, policies and procedures associated with specific job titles. Instructional subject matter varies according to the needs of the client, involves specific skill sets and utilizes various instructional techniques.
Key Roles and Responsibilities:
Participates in client discussions to determine training needs.
May be responsible for vendor coordination and negotiations for external training programs.
May coordinate with internal clients and instructors to deliver internal training programs.
May be required to provide instruction to external customers on the use of various equipment, products or services.
Instructional responsibilities may include training service representatives in the handling of customer contacts involving customer records, service order negotiation, product sales and service, and credit collections work.
Responsibilities also may include training network personnel in subject matter related to network engineering, outside plant, cable placement and repair, provisioning and maintenance, central office operations, and premises installation and repair.
May be required to maintain training labs and/or provide classroom support to ensure materials, equipment, etc. are in place for training sessions.
May lead courses for a variety of clients, conducts performance reviews, administers progressive discipline, partners with clients to achieve common revenue/service goals and works closely with design personnel to develop and maintain course materials.
May facilitate courses to develop 1st and 2nd level manager skill sets in engagement, planning, performance management, customer attentiveness, delegation, diversity, attendance management, communication skills and labor relations.
May provide feedback on instructor delivery, content or other aspects of a training course.
May conduct train-the-trainer sessions for other instructors and provide coaching to students and employees on creating development plans and monitoring progress.
Education:
High School diploma or GED.
Preferred Bachelors of Science or Arts.
Experience:
2-5 or more years of experience in related areas of responsibility.
Supervisory:
No.
Our Specialist Training Delivery, earn between $70,700-106,100. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, , the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment
Contact with Customers/Candidates/Clients
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave113
Additional sick leave beyond what state and local law require may be available but is unprotected.
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.
And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today!
Weekly Hours: 40
Time Type: Regular
Location: Mesa, Arizona
Salary Range: $63,700.00 - $118,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.