Site Warranty Superintendent at Fading West Construction LLC in Buena Vista, Colorado

Job Description:

FADING WEST - "We build community"

Fading West exists to build thriving and connected communities by reimagining the construction industry. Our vision is to eliminate the housing crisis for the workforce and the communities they serve. Our mission is to create attainable, high-quality, architecturally interesting, diverse communities for the workforce. To accomplish this, we fully integrate design, development, manufacturing, and construction in a single LEAN value stream.

CORE VALUES
We Care for People We Keep Our Promises We Hate Waste We Love Challenges We Simplify & Standardize We Excel & Outperform
OUR CULTURE
Strong Work Ethic, Fun, Learning, and Humility
Fading West employees:
do not need to be managed consistently impress the team with their insights and output are wicked smart but dont take themselves too seriously have a passion for the companys success without ego or pride in ownership are teachable, collaborative, and committed to continual learning, growth, and personal development

Problem-Solving in a Challenging, Changing, and Flexible Organization
Fading West employees:
Challenge the norms and think outside the box enjoy the excitement of figuring out the how that accomplishes the what we are trying to achieve

Manage Complexity and Simplify Systems
Fading West employees:
enjoy managing complexity to create efficient systems and processes that reduce waste and increase simplicity

Strategic Visionary Thinking
Fading West employees:
Help develop strategies to achieve the objectives of the business plan to maximize return and minimize risk

Relationships and Mission
Fading West employees:
Place a high value on relationshipsAre discerning, highly relational, people connectorsPromote and maintain Fading Wests core values and mission statementAre inclusive and build a culture where difference and creativity are valuedBelieve diversity drives innovation

POSITION SUMMARY
The Site Warranty Superintendent at Fading West Construction is responsible for managing all warranty claims submitted by homeowners and clients for completed homes. This role acts as the liaison between homeowners/clients and Fading West Construction, ensuring timely and professional communication and processing of claims.
Responsibilities
Manage and oversee service email/portal and communications with clients and homeowners in a timely & respectful manner?
Scheduling service appointments with clients and homeowners who have claims
Updating and track open and closed out warranty claims
Train and manage FWC team members to help complete work for claims as needed?
Source material to perform necessary work to complete claims?
Schedule and oversee subcontractors to complete claims as needed?
Report to supervisor with updates on claims and issues on a weekly basis?
Communicate feedback to supervisors and Fading West Homes factory personnel in a constructive way to improve factory processes
Strategically collaborate with other FWC superintendents and management to help contribute to progressing modular finish on active projects while still meeting warranty expectations and communication with homeowners?
Travel to job sites for warranty purposes will be required. Estimated travel is anticipated to be less than 25% of the job.

Qualifications
Minimum of 5 years of construction related experience required?
Successful Customer service experience?
Previous management experience preferred?
Experience with reading plans and basic framing layout required?
Basic knowledge of job-site tools & equipment maintenance required
Proficiency with Procore and Microsoft Office preferred?
Valid Drivers license

The Ideal Candidate...
Is a self starter
Has excellent customer service skills
Has a diverse trades skillset and ability to train other employees
Enjoys helping people and solving problems
Ability to manage people and delegate to complete work effectively