Customer Care Specialist - Home Care - Newark or Monroe Ave at Rochester Regional Health in Rochester, New York

Job Description:

Description



HOW WE CARE FOR YOU:



At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

• Pension Plan


• Retirement Plan


• Comprehensive Benefits Package


• Tuition Reimbursement


• Benefits Effective Date of Hire


• Same Day Pay through Daily Pay

SUMMARY



A Customer Care Specialist delivers superior customer service and support by answering incoming calls and identifying and assessing individual patient, customer and physician needs and action steps to satisfy those needs. Performs office functions that facilitate the efficient processing of referrals for initial delivery of patient care. Promotes patient satisfaction with Lifetime Care Home Health and Hospice services.



STATUS: Full time



LOCATION: Newark or Monroe Ave



DEPARTMENT: Home Care



SCHEDULE: Weekdays; 8am-4:30pm



ATTRIBUTES

• High School diploma, GED or equivalent work experience in a health care environment desirable.


• 2-3 years of customer service experienced required with 1 year of call center experience preferred.


• Knowledge of medical terminology.


• Ability to interpret electronic data and apply to customer service calls.


• Strong communication skills.


• Strong decision making and problem solving skills.


• Attention to detail and quality focused.


• Excellent time management and organizational skills.


• Ability to handle changing work environment and to prioritize activities.


• Proven ability to work in a team environment.


• Strong data entry skills and proficiency use of a PC. (word/excel required)

RESPONSIBILITIES

• 
  Customer Service. Answers calls and obtains pertinent information to quickly and accurately identify and assess caller's needs and determine action steps to satisfy those needs while ensuring a high level of service. Transfers phone calls when necessary; promptly and courteously to appropriate Lifetime Care personnel. Resolve basic types of customer service inquiries. Responds knowledgeably and professionally to inquiries regarding Lifetime Care Home Health and Hospice services and programs. Telephones all patients prior to start of care to confirm their agreement for home care services and documents accordingly. Participates in customer satisfaction efforts to include surveying of patients by telephone.

• 
  Record Management. Data entry of patient demographic information into computer system as assigned or as requested to assist Patient Care Coordinators and/or Home Care Coordinators. Verifies with physician office if patient status is active and in agreement to sign home care orders. Collects and documents data, generates and distributes reports.

• 
  Administrative duties. Processing of administrative tasks such as copying, faxing, referral distribution and other computer generated assignments. Assists with special projects, activities and performs other duties as assigned by management.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.



PAY RANGE: $17.25 - $18.25

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran Apply Now