Senior Account Specialist at Stella-Jones Corporation. in Brierfield, Alabama
Posted in General Business 20 days ago.
Type: Full-Time
Job Description:
We are seeking a qualified Sr. Account Specialist in our Brierfield, AL or Lufkin, TX Operations. This role manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.
Principal Responsibilities:
- Manages contract customer accounts less than $15m to $5M
- Intermediate Inventory management and review
- Manage Intermediate Consignment Inventory with 5 - 15 locations
- Understands supported contract and adheres to requirements
- Produce basic reports as required
- The ability to work overtime/storm response when necessary
- Proactively puts together and understands basic price adjustment
- Assists with RFQ's for assigned contract customers
- Prioritize incoming emails and tasks to meet deadlines
- Intermediate Microsoft office Suite skills
- Complete Master Data requests as needed
- Intermediate Power BI skills
- Participate proactively in customer meetings
- Anticipate the requirements needed to support the RSM's/Directors
- Travel as needed for customer relations or inventory counts 10%
- Proactively communicates pertinent information with cross functional teams and Supervisor as required
- Ability to communicate with customers
- Assist with special projects as needed
- Education: Associate degree (AA) or equivalent; or four or more years related experience and/or training
- Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge
- Advance proficiency in Microsoft Suite
- Strong organizational skills, proactive attitude with exceptional attention to detail
- Capability to multi-task and work under pressure of deadlines
- Ability to work in a team environment and interface interdepartmentally
- Demonstrated ability to review RFP's and to identify business issues
- Ability to make sound decisions with minimum supervision and delegates effectively
- Ability to build strong working relationships and have an excellent customer service record