Operations Supervisor - Express Scripts - On site at Cigna in Fairfield, Ohio

Job Description:

Operations Supervisor

Do you enjoy building a team and creating a culture of excellence? Come join our team as an Operations Supervisor where you will be responsible for day to day operations, monitoring productivity and performance standards while planning and directing workflow and project assignments. You will review and manage production volume to ensure service standards are met. The Supervisor will also conduct hiring, training, and the evaluation of staff. You will be responsible for the team's adherence to corporate attendance and employment policies and work with your leader to develop policies, procedures and the business work plan for the team.

How you'll make a difference:

• Manage a team of Pharmacy Technicians, Production Clerks and Warehouse Associates who support fulfillment within Pharmacy Operations.

• Promote a positive team environment and ensure best practices are shared.

• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.

• Lead team and individual performance standards and ensure service standards are met.

• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

• Work collaboratively with various departments to resolve complex issues with innovative solutions.

• Recognizes and recommends operational improvements.

What you need to do the job:

• High School Diploma required; bachelor's degree preferred.

• 2+ years' experience in leading or managing teams preferably in a distribution/fulfillment environment required.

• Demonstrated leadership skills and the ability to effectively develop and assist team members preferred.

• Excellent oral, written and phone communication skills required.

• Experience in training and coaching less experienced staff preferred.

• Advanced problem solving skills preferred.

• Ability to adapt to a dynamic working environment, make independent decisions preferred.

• Demonstrated ability to handle difficult conversations in a professional manner required.

• General PC knowledge; MS Office, Internet, email required.

• Pharmacy Technician License/Certification is a plus but not required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.