Senior Operations Manager, Pharmacy Fulfillment - Express Scripts at Cigna in St. Louis, Missouri

Job Description:

As the Senior Operations Manager, Home Delivery Pharmacy Fulfillment, you will be responsible to provide leadership to a team accountable fordispensing and processing prescriptions in a highly automated, innovative Pharmacy fulfillment center. You will partner with cross functional teams to ensure compliance. You will apply continuous improvement methodologies and data analytics to reducecosts and increase productive metrics/targets.

2nd Shift: 12:00pm to 12:00am (Mon. - Thurs.)

On Call Rotation every 3rd or 4th week

What we Offer:

• Health coverage effective day 1 (including medical, dental, vision).


• 401(k) plan with company match.


• Education reimbursement plan.


• Growth and Advancement opportunities.

Position Responsibilities:

• Manage and drive execution of a portfolio of projects, delegating responsibility to team members, project support resources and site operational leaders for driving change management.


• Ensure quality and service standards are maintained for existing and new client implementations.


• Develop and build leadership within your team by identifying challenging assignments and stretch learning opportunities.

Position Qualifications/Requirements:

• Bachelor's degree in engineering, operations, or related curriculum preferred; MBA preferred


• Prior managerial experience leading multi-level large teams - required.


• At least 8 years progressive related operations experience in diverse industries


• Pharmacy Technician licensure or Pharmacist licensure required per State laws


• Demonstrated communication and presentation skills, project management skills


• Demonstrated leadership skills and effective at managing change for a large, high producing workforce


• Enthusiasm and passion to meet aggressive goals and targets


• Ability to work cross functionally and deliver business results in often ambiguous situations


• Knowledge of lean or process improvement methodologies and ability to implement continuous improvement strategies - preferred


• Six Sigma Certification desired


• Demonstrated energy and commitment to use your leadership skills to the development of individuals and teams


• Continuous learning mindset


• Proficient using MS Office Suite - required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.