Job Description:
Consultant I
US-MN-Minneapolis
Job ID: 2024-9130
Type: Regular
# of Openings: 1
Category: Implementation
SPS Commerce, Inc
Overview
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
Position Summary:
We are seeking a Consultant I to join our Customer Success Team focused on EDI Testing and Certification. In this role, you will collaborate with a team of professionals to develop standardized solutions for our customers. You will research, diagnose, resolve, and follow up on customer issues related to change events. Additionally, you will manage escalated events as needed.
EDI Testing (Testing & Certification) is a unique team within implementation that makes a large impact on suppliers who need to test and certify doing EDI with SPS Commerce. Remaining customer focused, this team gets great exposure by working with many other areas of the business to Succeed Together - sales, customer success managers, and technology teams to name a few.
Key Responsibilities:
- Install, upgrade, test, and configure systems to complete implementation projects.
- Consult with clients to analyze their operational needs and understand business objectives.
- Inform customers and stakeholders of project progress and track implementation to ensure deadlines are met.
- Perform initial technical implementation of technology products and address scheduling issues.
Location:
This role is hybrid in our Minneapolis office, the team is in-office 2 days per week.
Required Qualifications:
- Bachelor’s Degree with 2 years of related experience, an advanced degree without experience, or equivalent experience.
- Excellent communication, analytical, problem-solving, and troubleshooting skills.
- Strong organizational skills with the ability to manage multiple projects concurrently.
- Ability to apply, test, and reconfigure data rules to achieve desired results.
What We Offer:
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
We value diversity, equity and inclusion and believe our differences make us, our customers and our communities stronger. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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