Continuous Improvement Manager Customer Service at Ellsworth Corporation in Germantown, Wisconsin

Job Description:

Ellsworth Corporation

Ellsworth,Germantown,Germantown, WI 53022, USA
Title Continuous Improvement Manager Customer Service
Job Category: Inside Sales
Risquisition Number: CONTI002700
Posted: December 17, 2024
Full-Time
Ellsworth-Germantown Germantown, WI 53022, USA

Job Details

Description

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Continuous Improvement Manager Customer Service opportunity. This role reports into our corporate location in Germantown, WI. The ideal candidate would be open to working onsite.

Are you passionate about driving operational excellence by optimizing business processes and procedures across internal departments through kaizens, workshops, and project management? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

You will develop continuous improvement tools, including Visual Daily Management (VDM) and strategic deployment of best practices, while fostering a culture of continuous improvement to ensure the highest performance and customer experience standards are met while driving a better customer experience across our enterprise.

RESPONSIBILITIES

• Creates material and provides guidance, training, and mentorship to team members on continuous improvement methodologies and practices.
• Establishes key performance indicators (KPIs) and metrics to measure the effectiveness of business operations, monitors performance regularly, and implements corrective actions as necessary.
• Implements and trains on visual management tools, techniques, and cadence to provide real-time visibility into business operations and to facilitate proactive decision-making.
• Leads cross-functional teams to analyze current business operations’ opportunities, identify optimization opportunities, and implement solutions to enhance efficiency and reduce costs.
• Evaluates and implements new technologies, systems, and tools to optimize distribution processes, increase automation, and improve overall efficiency.

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

QUALIFICATIONS

• 5+ years of Continuous Improvement experience with 3+ years management experience in Business Operations or Customer Service.
• Bachelor’s Degree in a related field. Master’s Degree preferred.
• Project Management Certification (PMP) preferred.
• Knowledge and experience with Toyota Management Systems (TPS) and VDM preferred.
• Proven/successful track record in distribution management or related field, with expertise in continuous improvement, visual management, distribution network optimization, and project management.
• Proficiency in continuous improvement methodologies such as Lean, Six Sigma, Kaizen, and Define, Measure, Analyze, Improve, and Control (DMAIC).
• Strong analytical and problem-solving skills, with attention to detail and the ability to drive change and deliver results.
• Proven experience opening, consolidating, moving, and closing distribution centers.
• Knowledge and experience in network optimization including inventory segmentation 80/20 methodology preferred.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams at all levels of the organization.

#CORP #continuousimprovement #customerservice

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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