Job Description:
RESPONSIBILITIES:
Essential Functions:
- Manage, report, and communicate on the global performance of owned processes
- Partner with other leaders across the organization and champion the day-to-day operation of the lifecycle of Incident, Problem and Change Management
- Manage documentation
- Leading Change Request Review meetings
- Developing change management plans for change initiatives
- Evaluating the impact of planned changes
- Leading identifying risks and developing risk mitigation tactics
- Supporting development of communications relevant to change initiatives
- Track and monitor of changes
- Provide coaching and training to employees at all levels
- Define success metrics and measuring performance against these
- Develop and publish a Change Management SOP and maintain all change documentation (policies, procedures, templates, etc.)
- Managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business
- Coordinate and facilitate the Change Management process across organizations
- Responsible for review, approvals, categorize, prioritize, change requests
- Prepare and run CAB meeting agenda and capture issues and suggestions
- Create, publish, and circulate the Change calendar
- Educate the Business and IT on the Change Management process
- Produce metrics and report on Change Management activities
- Develop, coordinate, and perform post change review of scheduled changes for all RFCs and maintenance efforts
- Conduct or facilitate Post Implementation Reviews (PIRs) after the implementation of changes
- Manage major incidents including - incident and risk assessment, co-ordinations across global cross-function groups
- Effectively prioritize incidents and impacts to business
- Manage and coordinate urgent and complicated support issues
REQUIREMENTS:
- Bachelor's degree or equivalent work experience required
- ITIL V3 foundation or higher certification preferred
- 5+ years of relevant work experience in Information Technology with at least 3 years of experience in a Service Management team required
- 5+ years of relevant ITIL experience preferred
- Proven experience in Incident, Problem, and Change management
- Strong background of ITIL framework
- Able to clearly articulate understanding of Incident Problem, Change Management processes
- Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools, and techniques
- Experience managing and utilizing ServiceNow preferred
- Experience working with Infrastructure and Application teams during critical issues preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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