Self Service Knowledge Manager at Kforce Inc in Dubuque, Iowa

Job Description:

RESPONSIBILITIES:

Kforce is seeking a Self Service Knowledge Manager for a remote contract role.

Summary:
In this role, the Self Service Knowledge Manager will be responsible to implement a Knowledge Management (KM) framework across all business units. They will be responsible for the setup, governance, adoption, and success of the new framework. In addition, the Self Service Knowledge Manager will drive continuous improvement of this framework in collaboration with key stakeholders across the business.

Responsibilities:

• Develop the topic list and produce the structure of support (account & technical) content for use across various channels including web, product platforms and contact center


• Responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs

REQUIREMENTS:

• Bachelor's degree in Information Systems, Information Technology, Computer Science or other related disciplines


• 5+ years of current proven experience in implementing KM strategies


• Experience in building KM programs in the technology industry or within technical groups within a large, global organization


• Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience


• Proven experience in leading teams cross-functional teams to deliver impact

Top Must Haves:

• Leadership skills


• Problem-solver


• Excellent communication skills, written and verbal


• Driving to execution, gather the right information and bringing the SMEs together, lean in and guide team for on time delivery


• Great at facilitating


• Ability to negotiate with team of different people with different ideas and mindsets


• Active listener


• Experience as a Knowledge Manager who has managed the whole process from start to finish

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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